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~subject:"Consumer behaviour"
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Consumer behaviour
USA
330,298
United States
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Theorie
43,929
Theory
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Service quality
21,688
Führungsstil
21,413
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8,416
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Managers
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Monetary policy
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Vergleich
7,948
Comparison
7,557
Kanada
7,433
Börsenkurs
7,326
Innovation
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7,192
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Han, Heesup
41
Mattila, Anna S.
31
Jang, Soocheong
21
Lusk, Jayson L.
20
Usman, Osly
20
Prentice, Catherine
19
McColl-Kennedy, Janet R.
18
Agarwal, Sumit
15
Grewal, Dhruv
15
Sharma, Piyush
15
Stavins, Joanna
15
Einav, Liran
14
Gong, Taeshik
14
Hanks, Lydia
14
Line, Nathaniel D.
14
Prybutok, Victor R.
14
Balaji, M. S.
13
Klaus, Philipp
13
McFadden, Daniel
13
Miao, Li
13
Schuh, Scott
13
Bilgihan, Anil
12
Gustafsson, Anders
12
Nayga, Rodolfo M.
12
Park, Jungkun
12
Qu, Hailin
12
Tonsor, Glynn T.
12
Winter, Joachim
12
Goldsmith, Ronald E.
11
Gursoy, Dogan
11
Handel, Benjamin R.
11
Heiss, Florian
11
Hollebeek, Linda D.
11
Kaiser, Harry M.
11
Propper, Carol
11
Sreejesh, S.
11
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11
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10
Cawley, John H.
10
Dong, Diansheng
10
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National Bureau of Economic Research
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3
Springer Fachmedien Wiesbaden
3
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2
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2
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2
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2
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A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Council on Consumer Interests
1
American Home Economics Association
1
American Management Association
1
American Management Asssociations
1
Boston College / Department of Economics
1
Brookings Institution
1
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1
Bureau of International Labor Affairs
1
Centre of Policy Studies
1
Chambre de commerce et d'industrie de Paris
1
Christian-Albrechts-Universität zu Kiel
1
Columbia University / Bureau of Applied Social Research
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Consumer Culture Theory Conference <10., 2015, Fayetteville, Ark.>
1
Consumer Culture Theory Conference <2, 2007, Toronto>
1
Cornell University / Department of Applied Economics and Management
1
Department of Labor
1
Deutsches Historisches Institut Washington DC
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dhanāgār-Heeṅ-P̱raḥdeś-Daiy
1
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1
Erasmus Research Institute of Management
1
European University Institute / Department of Economics
1
Fachhochschule Reutlingen / European School of Business
1
Fachhochschule Salzburg / Studiengang Betriebswirtschaft
1
Federal Reserve Bank of Chicago / Research Dept
1
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Journal of retailing and consumer services
326
International journal of hospitality management
269
Working paper / National Bureau of Economic Research, Inc.
247
Journal of business research : JBR
212
Journal of consumer research : JCR ; an interdisciplinary bimonthly
148
The journal of services marketing
127
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
95
Psychology & marketing
93
Journal of travel and tourism marketing
86
Services marketing quarterly
84
The service industries journal
74
Journal of service research : JSR
63
Journal of fashion marketing and management
59
NBER working paper series
59
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
58
Asia Pacific journal of marketing and logistics
52
Cogent business & management
51
International journal of consumer studies
50
International journal of retail & distribution management
48
Journal of the Academy of Marketing Science
48
The journal of consumer marketing
47
Tourism management : research, policies, practice
46
Journal of service management
45
American journal of agricultural economics
44
Journal of international consumer marketing
43
International journal of electronic marketing and retailing : IJEMR
41
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
European journal of marketing : EJM
40
Journal of consumer affairs : official publication of the American Council on Consumer Interests
40
Service business
40
The American economic review
38
Journal of consumer behaviour : an international research review
36
Journal of marketing
36
Journal of marketing theory and practice
36
Sport marketing quarterly : preferred journal of the Sport Marketing Association
35
International journal of sport management and marketing : IJSMM
34
Journal of air transport management
34
International journal of quality and service sciences
32
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ECONIS (ZBW)
9,371
Other ZBW resources
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1
Bringing service interactions into focus : prevention- versus promotion-focused customers' sensitivity to employee display authenticity
Lechner, Andreas
;
Mathmann, Frank
- In:
Journal of service research
24
(
2021
)
2
,
pp. 284-300
Persistent link: https://www.econbiz.de/10012522541
Saved in:
2
The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena
;
Groth, Markus
;
Walsh, Gianfranco
; …
- In:
Psychology & marketing
31
(
2014
)
12
,
pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
Saved in:
3
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
4
The role of service relationships in employees' and customers' emotional behavior, and customer-related outcomes
Medler-Liraz, Hana
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 437-448
Persistent link: https://www.econbiz.de/10011615477
Saved in:
5
Motivations leading to customer citizenship behavior in services : scale development and validation
Choi, Laee
;
Lotz, Sherry
- In:
The journal of consumer marketing
33
(
2016
)
7
,
pp. 539-551
Persistent link: https://www.econbiz.de/10011642294
Saved in:
6
Exploring antecedents of customer citizenship behaviors in services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
7
Do employee citizenship behaviors lead to customer citizenship behaviors? : the roles of dual identification and service climate
Chan, Kimmy Wa
;
Gong, Taeshik
;
Zhang, Ruixue
;
Zhou, Mingjian
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 259-274
Persistent link: https://www.econbiz.de/10011736761
Saved in:
8
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
9
Customer-to-customer interactions on customer citizenship behavior
Jung, Jin Ho
;
Yoo, Jay Jaewon
- In:
Service business
11
(
2017
)
1
,
pp. 117-139
Persistent link: https://www.econbiz.de/10011722674
Saved in:
10
Is this smile for real? : the role of affect and thinking style in customer perceptions of frontline employee emotion authenticity
Lechner, Andreas T.
;
Paul, Michael
- In:
Journal of business research : JBR
94
(
2019
),
pp. 195-208
Persistent link: https://www.econbiz.de/10011947349
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