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Adding clicks to bricks : a study of the consequences on customer loyalty in a service context
Fernández-Sabiote, Estela; Román, Sergio - In: Electronic commerce research and applications 11 (2012) 1/6, pp. 36-48
Persistent link: https://www.econbiz.de/10009730288
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On Buyer Selection of Service Providers in Online Outsourcing Platforms for IT Services
Hong, Yili; Pavlou, Paul A. - 2017
for contracts on online outsourcing platforms for IT services. In this paper, we empirically examine (a) how country …
Persistent link: https://www.econbiz.de/10014123731
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The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne; Gray, David; D'Alessandro, Steven; … - In: Services marketing quarterly 37 (2016) 4, pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
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Who should own the data? : the impact of data ownership shift from the service provider to consumers
Li, Shilei; Liu, Yang; Feng, Juan - In: Journal of management information systems : JMIS 40 (2023) 2, pp. 366-400
Persistent link: https://www.econbiz.de/10014302547
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Reducing the service deficit in m-commerce : how service-technology fit can support digital sales of complex products
Heinze, Jörg; Matt, Christian - In: International journal of electronic commerce : IJEC 22 (2018) 3, pp. 386-418
Persistent link: https://www.econbiz.de/10011884543
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Service relationships and the customer disengagement : engagement conundrum
Bowden, Jana; Gabbott, Mark; Naumann, Kay - In: Journal of marketing management : MM 31 (2015) 7/8, pp. 774-806
Persistent link: https://www.econbiz.de/10011309054
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Revenue management of group service considering different quality levels and stochastic customer patience
Lin, Xuxun; Wang, Haiyan - In: Service science 14 (2022) 3, pp. 231-253
Persistent link: https://www.econbiz.de/10013373234
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Service branding
Ostrom, Amy L.; Iacobucci, Dawn; Morgan, Felicia N. - In: Kellogg on branding : the marketing faculty of the …, (pp. 186-200). 2005
Persistent link: https://www.econbiz.de/10003285391
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The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven; Kolberg, Anika; Haumann, Till; Wieseke, Jan - In: Journal of service research : JSR 18 (2015) 4, pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
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Are moderators of the customer satisfaction-repurchase intention relationship contingent on the service category? : an exploratory investigation
Leisen Pollack, Birgit - In: Services marketing quarterly 36 (2015) 4, pp. 335-351
Persistent link: https://www.econbiz.de/10011398042