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Han, Heesup
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Journal of retailing and consumer services
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International journal of hospitality management
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Journal of business research : JBR
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113
International journal of contemporary hospitality management
87
Journal of hospitality marketing & management
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Cogent business & management
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Asia Pacific journal of marketing and logistics
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Journal of Services Marketing
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Service business
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Tourism management : research, policies, practice
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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The TQM journal : the international review of organizational improvement
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International journal of retail & distribution management
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Marketing intelligence & planning
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Technological forecasting & social change : an international journal
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1
Dimensions of hotel service quality and its impacts on guest satisfaction and loyalty
Campos, Domingos Fernandes
;
Rebouças de Araújo, …
- In:
International journal of services and operations …
47
(
2024
)
4
,
pp. 535-557
Persistent link: https://www.econbiz.de/10015065128
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2
A study of the relationship between service atmosphere and customer loyalty with specific reference to structural equation modelling
Emir, Oktay
- In:
Economic research
29
(
2016
)
1
,
pp. 706-720
Persistent link: https://www.econbiz.de/10012221981
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3
Relationship between service quality, consumer values, satisfaction and loyalty : an empirical study of a shopping mall
Campos, Domingos Fernandes
;
Barros, Kelson Wagner da Silva
- In:
International journal of services and operations …
39
(
2021
)
4
,
pp. 541-562
Persistent link: https://www.econbiz.de/10012693067
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4
Customer loyalty in the ADSL services market in Spain : background and moderating effects
Miranda, F. Javier
;
Rubio, Sergio
;
Chamorro, Antonio
- In:
Services marketing quarterly
35
(
2014
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10010346098
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5
An empirical study on apparel retail service quality and its impact on customer loyalty in specialty store
Prakash, N.
;
Somasundaram, R.
;
Krishnamoorthy, V.
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 505-519
Persistent link: https://www.econbiz.de/10011927285
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6
Modeling customer satisfaction's impact on loyalty : insights for customer-centric resource allocation
Li, Yinxing
;
Xing, Aijing
;
Terui, Nobuhiko
- In:
Service science
15
(
2023
)
2
,
pp. 107-128
Persistent link: https://www.econbiz.de/10014293788
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7
Thai information technology customer loyalty perceptions : a structural equation model
Pongcharnchavalit, Surachet
;
Fongsuwan, Wanno
- In:
Research journal of business management
9
(
2015
)
1
,
pp. 188-202
Persistent link: https://www.econbiz.de/10011413721
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8
The effect of ATM service quality on customer satisfaction and customer loyalty : an empirical analysis
Aslam, Wajeeha
;
Tariq, Ayesha
;
Arif, Imtiaz
- In:
Global business review
20
(
2019
)
5
,
pp. 1155-1178
Persistent link: https://www.econbiz.de/10012137565
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9
Linking customer loyalty to customer satisfaction and store image : a structural model for retail stores
Thomas, Sam
- In:
Decision
40
(
2013
)
1/2
,
pp. 15-25
Persistent link: https://www.econbiz.de/10010381143
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10
An examination of the effects of quality on customer loyalty : the automobile industry in Taiwan
Chang, Peng-Chan
;
Chuang, Chun-Ling
;
Chuang, Wang-Ching
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
2
,
pp. 203-217
Persistent link: https://www.econbiz.de/10010477220
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