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~subject:"Consumer behaviour"
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Consumer behaviour
Beziehungsmarketing
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Complaint management
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Social web
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Dienstleistungsqualität
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Facebook
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Holiday behaviour
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Marder, Ben
5
Archer-Brown, Chris
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Colliander, Jonas
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Cooper, Liz
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Gelbrich, Katja
1
Gäthke, Jana
1
Hübner, Alexander
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Javornik, Ana
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Lambert, Aliette
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Montecchi, Matteo
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Moriuchi, Emi
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Nazifi, Amin
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Ordenes, Francisco Villarroel
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Pitt, Leyland F.
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Psychology & marketing
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International journal of hospitality management
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Journal of business research : JBR
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ECONIS (ZBW)
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1
Bad intentions : customers' negative reactions to intentional failures and mitigating conditions
Nazifi, Amin
;
Roschk, Holger
;
Ordenes, Francisco Villarroel
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
8
,
pp. 1808-1827
Persistent link: https://www.econbiz.de/10013391013
Saved in:
2
Rewarding customers who keep a product : how reinforcement affects customers' product return decision in online retailing
Gelbrich, Katja
;
Gäthke, Jana
;
Hübner, Alexander
- In:
Psychology & marketing
34
(
2017
)
9
,
pp. 853-867
Persistent link: https://www.econbiz.de/10011738111
Saved in:
3
The role of robots in the service industry : factors affecting human-robot interactions
Moriuchi, Emi
;
Murdy, Samantha
- In:
International journal of hospitality management
118
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015069630
Saved in:
4
Augmented self : the effects of virtual face augmentation on consumers' self-concept
Javornik, Ana
;
Marder, Ben
;
Pizzetti, Marta
;
Warlop, Luk
- In:
Journal of business research : JBR
130
(
2021
),
pp. 170-187
Persistent link: https://www.econbiz.de/10012544825
Saved in:
5
Vacation posts on Facebook : a model for incidental vicarious travel consumption
Marder, Ben
;
Archer-Brown, Chris
;
Colliander, Jonas
; …
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
6
,
pp. 1014-1033
Persistent link: https://www.econbiz.de/10012050703
Saved in:
6
Role morality discrepancy and ethical purchasing : exploring felt responsibility in professional and personal contexts
Cooper, Liz
;
Marder, Ben
- In:
Business & society
62
(
2023
)
2
,
pp. 229-249
Persistent link: https://www.econbiz.de/10014246467
Saved in:
7
Does (customer data) size matter? : generating valuable customer insights with less customer relationship risk
Plangger, Kirk
;
Marder, Ben
;
Montecchi, Matteo
;
Watson, …
- In:
Psychology & marketing
40
(
2023
)
10
,
pp. 2016-2028
Persistent link: https://www.econbiz.de/10014338467
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