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Consumer behaviour
Service quality
21,815
Dienstleistungsqualität
21,064
Wirtschaftsprüfung
13,695
Financial audit
13,160
Product quality
10,849
Produktqualität
10,835
Theorie
7,128
Theory
6,961
Customer satisfaction
6,686
Kundenzufriedenheit
6,491
Konsumentenverhalten
6,489
Reputation
6,094
Corporate reputation
5,068
Firmenimage
4,985
Relationship marketing
4,398
Beziehungsmarketing
4,393
Qualitätsmanagement
3,845
Quality management
3,748
USA
3,613
United States
3,512
Deutschland
3,031
Germany
2,808
Krankenhaus
1,947
Hospital
1,919
Corporate Governance
1,750
Corporate governance
1,724
Health care
1,672
Gesundheitsversorgung
1,645
Jahresabschlussprüfung
1,495
Financial statement audit
1,416
Honorar
1,406
Fee (Remuneration)
1,399
Gesundheitswesen
1,385
Health care system
1,357
Corporate social responsibility
1,283
China
1,267
Corporate Social Responsibility
1,255
Customer service
1,220
Brand management
1,197
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Bibliography included
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Han, Heesup
34
Usman, Osly
31
Mattila, Anna S.
24
Prentice, Catherine
17
Jang, Soocheong
16
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
12
Gong, Taeshik
12
Klaus, Philipp
12
Melewar, T. C.
12
Prybutok, Victor R.
12
Gustafsson, Anders
11
Hanks, Lydia
11
Hyun, Sunghyup Sean
11
Kerschbamer, Rudolf
11
Propper, Carol
11
Ahn, Jiseon
10
Grunert, Klaus G.
10
Gursoy, Dogan
10
Kim, Woo Gon
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Wong, IpKin Anthony
10
Friedrichsen, Jana
9
Hollebeek, Linda D.
9
Lee, Seonjeong
9
Lee, Yi
9
Lu, Lu
9
McManus, Brian
9
Qu, Hailin
9
Vandenbussche, Hylke
9
Voorhees, Clay M.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Dulleck, Uwe
8
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National Bureau of Economic Research
21
IGI Global
3
Erasmus Research Institute of Management
2
Springer Fachmedien Wiesbaden
2
Svenska Handelshögskolan <Helsinki>
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Akademia Ekonomiczna w Krakowie
1
American Marketing Association
1
Bonn Graduate School of Economics
1
California Agricultural Experiment Station / Department of Agricultural and Resource Economics
1
Center of Market Oriented Product and Production Management
1
Centre for Research on Innovation and Competition <Manchester>
1
Christian-Albrechts-Universität zu Kiel
1
Christian-Albrechts-Universität zu Kiel / Institut für Agrarökonomie
1
Christian-Albrechts-Universität zu Kiel / Institut für Ernährungswirtschaft und Verbrauchslehre
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Department of Agricultural Economics, Cornell University Agricultural Experiment Station
1
Deutsche Bundespost / Postdienst
1
Deutsche Marketing-Vereinigung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Ecole des hautes études commerciales <Lausanne> / Département d'économétrie et d'économie politique
1
Edward Elgar Publishing
1
European Society for Opinion and Marketing Research
1
Europäische Kommission
1
Federal Reserve Bank of San Francisco
1
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1
Frankreich / Sénat
1
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1
Gesellschaft für Ökologische Kommunikation mbH
1
Institut für Wirtschaftswissenschaften <Wien>
1
Institutet för Ekonomisk Forskning <Lund>
1
Justus-Liebig-Universität Gießen / Institut für Agrarpolitik und Marktforschung
1
Kanada / Government
1
Københavns Universitet / Økonomisk Institut
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
New Zealand Trade Consortium
1
OECD
1
Organisation for Economic Co-Operation and Development
1
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Journal of retailing and consumer services
281
International journal of hospitality management
228
Journal of business research : JBR
149
The journal of services marketing
108
International journal of contemporary hospitality management
80
Journal of hospitality marketing & management
79
Journal of travel and tourism marketing
70
Services marketing quarterly
65
The service industries journal
64
Cogent business & management
52
Psychology & marketing
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Journal of service research : JSR
47
Asia Pacific journal of marketing and logistics
45
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Service business
37
Tourism management : research, policies, practice
36
Journal of service management
34
International journal of electronic marketing and retailing : IJEMR
33
International journal of quality and service sciences
31
Journal of retailing
31
The international journal of bank marketing : IJBM
30
Total quality management & business excellence
30
Journal of air transport management
28
Journal of strategic marketing
28
Journal of the Academy of Marketing Science
28
The TQM journal : the international review of organizational improvement
28
European journal of marketing : EJM
27
International journal of services, economics and management
27
Journal of hospitality and tourism insights
27
Marketing intelligence & planning
27
The journal of product & brand management
27
International journal of retail & distribution management
26
International journal of services and operations management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of service research
26
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
25
Journal of Services Marketing
24
Management science : journal of the Institute for Operations Research and the Management Sciences
24
International journal of business information systems : IJBIS
23
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ECONIS (ZBW)
6,453
Other ZBW resources
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1
Do
reputation
and image matter for recommendations and switching intentions in the telecommunications industry?
Abiodun, Abolaji Joachim
;
Adeyemi, Kenneth Sola
; …
- In:
Asia-Pacific journal of management research and …
11
(
2015
)
2
,
pp. 134-142
Persistent link: https://www.econbiz.de/10011383572
Saved in:
2
Higher quality or lower price? : how value-increasing promotions affect retailer
reputation
via perceived value
Yoon, Sukki
;
Oh, Sangdo
;
Song, Sujin
;
Kim, Kyungok K.
; …
- In:
Journal of business research : JBR
67
(
2014
)
10
,
pp. 2088-2096
Persistent link: https://www.econbiz.de/10010400113
Saved in:
3
Information and quality with an increasing number of brands
Alcalá Agulló, Francisco
;
González Maestre, Miguel
; …
- In:
International journal of industrial organization
37
(
2014
),
pp. 109-117
Persistent link: https://www.econbiz.de/10011292570
Saved in:
4
Effects of perceived service quality, website quality, and
reputation
on purchase intention : the mediating and moderating roles of trust and perceived risk in online shopping
Qalati, Sikandar Ali
;
Vela, Esthela Galvan
;
Dakhan, …
- In:
Cogent business & management
8
(
2021
)
1
,
pp. 1-20
. Specifically, it examines the relationship between perceived service quality, perceived website quality, and perceived
reputation
… quality
reputation
, and online purchase intention. This work furthers web-store decision makers’ understanding of the …
Persistent link: https://www.econbiz.de/10012669005
Saved in:
5
The smartness paradox: the moderating effect of brand quality
reputation
on consumers' reactions to RFID-based smart fitting rooms
Mukherjee, Amaradri
;
Smith, Ronn J.
;
Turri, Anna M.
- In:
Journal of business research : JBR
92
(
2018
),
pp. 290-299
Persistent link: https://www.econbiz.de/10011925471
Saved in:
6
Factors affecting the consumers' willingness to claim product replacement
Salim, Agus
- In:
European research studies
21
(
2018
)
3
,
pp. 348-361
Persistent link: https://www.econbiz.de/10012220316
Saved in:
7
Consumer choice of purchasing private-label drugs : an empirical study in China
Zhou, Zhiliang
;
Xue, Yajiong
;
Ping, Qineng
- In:
Health marketing quarterly
30
(
2013
)
4
,
pp. 349-361
Persistent link: https://www.econbiz.de/10010244732
Saved in:
8
How corporate
reputation
, quality, and value influence online loyalty
Caruana, Albert
;
Ewing, Michael
- In:
Journal of business research : JBR
63
(
2010
)
9/10
,
pp. 1103-1110
Persistent link: https://www.econbiz.de/10008652762
Saved in:
9
The role of corporate image for quality in the formation of attitudinal service loyalty
Jha, Subhash
;
Deitz, George D.
;
Babakus, Emin
;
Yavas, Ugur
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 155-170
Persistent link: https://www.econbiz.de/10009774887
Saved in:
10
Collective brands
Fishman, Arthur
;
Finkelstein, Israel
;
Simhon, Avi
; …
- In:
International journal of industrial organization
59
(
2018
),
pp. 316-339
Persistent link: https://www.econbiz.de/10012103348
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