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Consumer response to the new normal : examining the role of anticipated recovery, smart governance and prosocial behavior in driving satisfaction
Dhir, Amandeep; Madanaguli, Arun Thirumalesh; Jabeen, Fauzia - In: International marketing review 41 (2024) 2, pp. 333-357
Persistent link: https://www.econbiz.de/10014524794
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Impact of customer experience on attitude and repurchase intention in online grocery retailing : a moderation mechanism of value co-creation
Anshu, Kumari; Gaur, Loveleen; Singh, Gurmeet - In: Journal of retailing and consumer services 64 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013209516
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Does psychological distance and religiosity influence fraudulent customer behaviour?
Sharma, Shavneet; Singh, Gurmeet; Gaur, Loveleen; … - In: International journal of consumer studies 46 (2022) 4, pp. 1468-1487
Persistent link: https://www.econbiz.de/10013329343
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Exploring consumers' domestic gastronomy behaviour : a cross-national study of Italy and Fiji
Sharma, Shavneet; Singh, Gurmeet; Ferraris, Alberto; … - In: International journal of contemporary hospitality management 34 (2022) 9, pp. 3353-3375
Persistent link: https://www.econbiz.de/10013412895
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Social CRM : linking the dots of customer service and customer loyalty during COVID-19 in the hotel industry
Afaq, Anam; Gaur, Loveleen; Singh, Gurmeet - In: International journal of contemporary hospitality management 35 (2023) 3, pp. 992-1009
Persistent link: https://www.econbiz.de/10013546105
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Obese customers' fitness goal disclosure on social media : exploring weight-loss image sharing on emotions and healthy lifestyle aspirations
Singh, Gurmeet; Sharma, Shavneet - In: European journal of marketing 56 (2022) 11, pp. 3138-3167
Persistent link: https://www.econbiz.de/10013457415
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Exploring panic buying behavior during the COVID-19 pandemic : a developing country perspective
Singh, Gurmeet; Aiyub, Asheefa Shaheen; Greig, Tuma; … - In: International journal of emerging markets 18 (2023) 7, pp. 1587-1613
Persistent link: https://www.econbiz.de/10014333900
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Quality interactions give rise to residents' desire to engage with tourists : a cognitive appraisal model
Woosnam, Kyle Maurice; Sharma, Shavneet; Stylidis, Dimitrios - In: Tourism Management Perspectives 53 (2024), pp. 1-9
Persistent link: https://www.econbiz.de/10015077499
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Barriers and paradoxical recommendation behaviour in online to offline (O2O) services : a convergent mixed-method study
Talwar, Shalini; Dhir, Amandeep; Scuotto, Veronica; … - In: Journal of business research : JBR 131 (2021), pp. 25-39
Persistent link: https://www.econbiz.de/10012544924
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Over-ordering and food waste : the use of food delivery apps during a pandemic
Sharma, Rajat; Dhir, Amandeep; Talwar, Shalini; Kaur, Puneet - In: International journal of hospitality management 96 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012585705