Narrow search
Showing 1 - 10 of 4,719
Cover Image
Enhancing employee innovation through customer engagement : the role of customer interactivity, employee affect, and motivations
Xu, Feng Zeng; Wang, Ying - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 2, pp. 351-376
Persistent link: https://www.econbiz.de/10012201367
Cover Image
Receiving developmental idiosyncratic deals over time : showing innovative behavior is key
Ng, Thomas W. H.; Yim, Frederick H. K.; Zou, Yinuo; … - In: Journal of vocational behavior 130 (2021), pp. 1-16
Persistent link: https://www.econbiz.de/10013271226
Cover Image
Why the availability of telecommuting matters : the effects of telecommuting on engagement via goal pursuit
Masuda, Aline D.; Holtschlag, Claudia; Nicklin, Jessica M. - In: Career development international : the journal for … 22 (2017) 2, pp. 200-219
Persistent link: https://www.econbiz.de/10011718832
Cover Image
The effects of experienced customer incivility on employees' behavior toward customers and coworkers
Kim, Haemi; Qu, Hailin - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 1, pp. 58-77
Persistent link: https://www.econbiz.de/10011997136
Cover Image
How and when does perceived CSR affect employees' engagement in voluntary pro-environmental behavior?
Tian, Qing; Robertson, Jennifer L. - In: Journal of business ethics : JOBE 155 (2019) 2, pp. 399-412
Persistent link: https://www.econbiz.de/10011998574
Cover Image
Pride, mindfulness, public self-awareness, affective satisfaction, and customer citizenship behaviour among green restaurant customers
Hwang, Kumju; Lee, Bora - In: International journal of hospitality management 83 (2019), pp. 169-179
Persistent link: https://www.econbiz.de/10012122059
Cover Image
Work-related proactivity through the lens of narrative : investigating emotional journeys in the process of making things happen
Bindl, Uta K. - In: Human relations : towards the integration of the social … 72 (2019) 4, pp. 615-645
Persistent link: https://www.econbiz.de/10011987697
Cover Image
Linking customer verbal aggression and service sabotage
Yeh, Ching-Wen - In: Journal of service theory and practice : JSTP 25 (2015) 6, pp. 877-896
Persistent link: https://www.econbiz.de/10011392456
Cover Image
The role of service relationships in employees' and customers' emotional behavior, and customer-related outcomes
Medler-Liraz, Hana - In: The journal of services marketing 30 (2016) 4, pp. 437-448
Persistent link: https://www.econbiz.de/10011615477
Cover Image
Boundary conditions of the emotional exhaustion-unsafe behavior link : the dark side of group norms and personal control
Ju, Dong; Qin, Xin; Xu, Minya; DiRenzo, Marco S. - In: Asia Pacific journal of management : APJM ; a … 33 (2016) 1, pp. 113-140
Persistent link: https://www.econbiz.de/10011563237