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Analyse des Nachkaufverhaltens als Folge der Zufriedenheit mit Finanzdienstleistungen

Breyer, Martin - 1998

Persistent link: https://www.econbiz.de/10000646036

Consumer trust relations with payment cards and banks : an exploratory study

Koivunen, Tuija; Tuorila, Helena - In: International journal of consumer studies 39 (2015) 2, pp. 85-93

Persistent link: https://www.econbiz.de/10011299586

Customer reactions to service failure and recovery in the banking industry : the influence of switching costs

Matos, Celso Augusto de; Henrique, Jorge Luiz; Rosa, … - In: The journal of services marketing 27 (2013) 7, pp. 526-538

Persistent link: https://www.econbiz.de/10010231177

Perceptions of consumers in the financial industry under a qualitative data analysis methodology

Mongay, Jorge - In: International journal of trade and global markets 9 (2016) 1, pp. 33-44

Persistent link: https://www.econbiz.de/10011547851

Increased Customers' Complaints in E-Banking Environment : Evidences from Indian Banking Industry

Kumbhar, Vijay M. - 2014

This paper examines trend in customers complaint in e-banking environment in Indian banking industry. As per the analysis it is realized that e-banking system failed to provide error free banking facilities and reduce customers' problems. Recent data shows that customers' complaints against...

Persistent link: https://www.econbiz.de/10013068638