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Retrospective: service failure and loyalty : an exploratory empirical study of airline customers

Palmer, Adrian; Bejou, David - In: The journal of services marketing 30 (2016) 5, pp. 480-484

Persistent link: https://www.econbiz.de/10011615517

Service failure and loyalty: an exploratory empirical study of airline customers

Bejou, David; Palmer, Adrian - In: Journal of Services Marketing 12 (1998) 1, pp. 7-22

There has been considerable analysis of buyer‐seller relationship development within the services sector. While a lot of attention has been given to the processes by which relationships are developed, the subject of relationship deterioration is less well researched. Examines the impacts of...

Persistent link: https://www.econbiz.de/10014905601

Consumer ethnocentrism and country-of-origin effects

Palmer, Adrian - 2011

Persistent link: https://www.econbiz.de/10009232349

Special issue: relationship marketing with consumers in the world of Web 2.0

Palmer, Adrian (contributor) - 2009

Persistent link: https://www.econbiz.de/10003819536

Editorial essay: an extended, community focused, experiential framework for relationship marketing

Palmer, Adrian; Koenig-Lewis, Nicole - In: Journal of customer behaviour 8 (2009) 1, pp. 85-96

Persistent link: https://www.econbiz.de/10003819572

The effects of airline price presentations on buyers' choice

Palmer, Adrian; Boissy, Stephanie - In: Journal of vacation marketing : an international journal 15 (2009) 1, pp. 39-52

Persistent link: https://www.econbiz.de/10003824366

Predicting young consumers' take up of mobile banking services

Koenig-Lewis, Nicole; Palmer, Adrian; Moll, Alexander - In: The international journal of bank marketing : IJBM 28 (2010) 5, pp. 410-432

Persistent link: https://www.econbiz.de/10008648324

Enjoyment and social influence : predicting mobile payment adoption

Koening-Lewis, Nicole; Marquet, Morgan; Palmer, Adrian; … - In: The service industries journal 35 (2015) 10, pp. 537-554

Persistent link: https://www.econbiz.de/10011333307

The contribution of implicit cognition to the Theory of Reasoned Action Model : a study of food preferences

Ackermann, Claire-Lise; Palmer, Adrian - In: Journal of marketing management : MM 30 (2014) 5/6, pp. 529-550

Persistent link: https://www.econbiz.de/10010376935

Festivals as agents for behaviour change : a study of food festival engagement and subsequent food choices

Organ, Kate; Koenig-Lewis, Nicole; Palmer, Adrian; … - In: Tourism management : research, policies, practice 48 (2015), pp. 84-99

Persistent link: https://www.econbiz.de/10010508437