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Managing the conflict of cultures : globalisation and the persistence of cultural differences
Richards, David - In: Global business regulation : some research perspectives, (pp. 164-188). 2001
Persistent link: https://www.econbiz.de/10001682956
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Improving service delivery : investigating the role of information sharing, job characteristics, and employee satisfaction
Bontis, Nick; Richards, David; Serenko, Alexander - In: The learning organization : TLO ; the international … 18 (2011) 3, pp. 239-250
Persistent link: https://www.econbiz.de/10009158283
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Improving service delivery: Investigating the role of information sharing, job characteristics, and employee satisfaction
Bontis, Nick; Richards, David; Serenko, Alexander - In: The Learning Organization 18 (2011) 3, pp. 239-250
Purpose – The purpose of this study is to propose and test a model designed to investigate the impact of job characteristics, employee satisfaction, and information sharing on two key indicators of quality service delivery, such as worker perceptions of their efficiency and customer focus....
Persistent link: https://www.econbiz.de/10015030390