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Customer-induced interactions and innovation in professional services : the case of software customisation

Schaarschmidt, Mario; Walsh, Gianfranco; Bertram, Matthias - In: International journal of innovation management 19 (2015) 2, pp. 1-30

Persistent link: https://www.econbiz.de/10011309445

Impediments to customer integration into the innovation process : a case study in the telecommunications industry

Schaarschmidt, Mario; Kilian, Thomas - In: European management journal 32 (2014) 2, pp. 350-361

Persistent link: https://www.econbiz.de/10010364610

Customer fairness perceptions in augmented reality-based online services

Christ-Brendemühl, Sonja; Schaarschmidt, Mario - In: Journal of service management 33 (2022) 1, pp. 9-32

Persistent link: https://www.econbiz.de/10012797603

Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation

Schaarschmidt, Mario; Walsh, Gianfranco; Evanschitzky, … - In: Journal of service research : JSR 21 (2018) 1, pp. 119-134

Persistent link: https://www.econbiz.de/10011855783

Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions

Schaarschmidt, Mario; Walsh, Gianfranco; Dose, David; … - In: European management journal 41 (2023) 1, pp. 34-46

Persistent link: https://www.econbiz.de/10014281789

Customer engagement in idea contests : emotional and behavioral consequences of idea rejection

Schaarschmidt, Mario; Dose, David - In: Psychology & marketing 40 (2023) 5, pp. 888-909

Persistent link: https://www.econbiz.de/10014290868

Impediments to customer integration into the innovation process: A case study in the telecommunications industry

Schaarschmidt, Mario; Kilian, Thomas - In: European Management Journal 32 (2014) 2, pp. 350-361

Customer integration is an integral element of the innovation process today. Yet, despite the potential for integrating external knowledge into new product development (NPD) processes, companies often fail to benefit sufficiently from customer integration. Research attributes this failure to...

Persistent link: https://www.econbiz.de/10011039724