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Quality functions' use of customer feedback as activation triggers for absorptive capacity and value co-creation
Gremyr, Ida; Birch-Jensen, Andrea; Kumar, Maneesh; … - In: International journal of operations & production management 42 (2022) 13, pp. 218-242
Persistent link: https://www.econbiz.de/10013531152
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A self-determination theory perspective on customer participation in service development
Engström, Jon; Elg, Mattias - In: The journal of services marketing 29 (2015) 6/7, pp. 511-521
Persistent link: https://www.econbiz.de/10011418356
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Co-creation and learning in health-care service development
Elg, Mattias; Engström, Jon; Witell, Lars; Poksinska, … - In: Journal of service management 23 (2012) 3, pp. 328-343
Persistent link: https://www.econbiz.de/10009619170
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Solicited diaries as a means of involving patients in development of healthcare services
Elg, Mattias; Witell, Lars; Poksinska, Bozena; … - In: International journal of quality and service sciences 3 (2011) 2, pp. 128-145
Persistent link: https://www.econbiz.de/10009299639
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The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.; Snyder, Hannah; Elg, Mattias; … - In: Journal of service management 28 (2017) 1, pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
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Capturing the voice of the customer : focus groups versus netnography?
Kabel, Daan; Martin, Jason; Elg, Mattias; Witell, Lars - In: Total quality management & business excellence 35 (2024) 11-12, pp. 1359-1377
Persistent link: https://www.econbiz.de/10015048926