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Reexamining the place of servicescape in marketing : a service-dominant logic perspective

Nilsson, Elin; Ballantyne, David - In: The journal of services marketing 28 (2014) 5, pp. 374-379

Persistent link: https://www.econbiz.de/10010419908

Self-service technology in casual dining restaurants

Nilsson, Elin; Pers, Johannes; Grubbström, Linn - In: Services marketing quarterly 42 (2021) 1/2, pp. 57-73

Persistent link: https://www.econbiz.de/10012607283

Linking servicescape and customer engagement : an investigation in the hotel context

Li, Shuhao - In: International journal of hospitality management 94 (2021), pp. 1-9

Persistent link: https://www.econbiz.de/10012495109

Value co-creation and co-destruction : considerations of spa servicescapes

Buxton, Louise; Michopoulou, Eleni - In: Tourism planning & development 18 (2021) 2, pp. 210-225

Persistent link: https://www.econbiz.de/10012497178

The rise of smart consumers : role of smart servicescape and smart consumer experience co-creation

Roy, Sanjit; Singh, Gaganpreet; Hope, Megan; Bang, Nguyen; … - In: Journal of marketing management : JMM ; journal of the … 35 (2019) 15/16, pp. 1480-1513

Persistent link: https://www.econbiz.de/10012178642

How servicescape unleash customer engagement behaviors through place attachment : an investigation in a non-Western context

Amer, Sally Mohamed; Rakha, Soliman Atef - In: Cogent business & management 9 (2022) 1, pp. 1-24

Little empirical research has delved into the impact of servicescape on customer attachment and customer engagement … relationship between servicescape and customer engagement behaviors. Questionnaires were distributed to 405 guests from upscale … proposed model and prove the mediating role of place attachment. The servicescape, directly and indirectly, influences customer …

Persistent link: https://www.econbiz.de/10014425864