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The effects of customer dissatisfaction on switching behavior in the service sector
Cho, Yoon C.; Song, Juyeon - In: Journal of business & economics research 10 (2012) 10, pp. 579-591
Persistent link: https://www.econbiz.de/10009659212
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Exploring relationship among customer dissatisfaction, complaints, and loyalty in the virtualized environment : roles of advanced services
Cho, Yoon C. - In: International business and economics research journal 12 (2013) 11, pp. 1343-1360
Persistent link: https://www.econbiz.de/10010233767
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Effect of restaurant patrons' regret and disappointment on dissatisfaction and behavioral intention
Jang, Yoon Jung; Cho, Sun-bai; Kim, Woo Gon - In: Journal of travel and tourism marketing 30 (2013) 5/6, pp. 431-444
Persistent link: https://www.econbiz.de/10010199572
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Understanding the repurchase abandonment process of consumers in the online environment : integrating dissatisfaction and distrust
Kim, Jin Baek - In: Journal of internet commerce 12 (2013) 1/4, pp. 154-194
Persistent link: https://www.econbiz.de/10010248472
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Understanding satisfied and dissatisfied hotel customers : text mining of online hotel reviews
Berezina, Katerina; Bilgihan, Anil; Cobanoglu, Cihan; … - In: Journal of hospitality marketing & management 25 (2016) 1/2, pp. 1-24
Persistent link: https://www.econbiz.de/10011453950
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Why do consumers stay when things are bad and leave when things are good?
Leisen Pollack, Birgit - In: Journal of relationship marketing : innovations & … 13 (2014) 3, pp. 191-206
Persistent link: https://www.econbiz.de/10010490480
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Dissatisfaction toward O2O websites : expectation disconfirmation and justice perspective
Che, Tong; Ji, Meng; Zheng, Xiabing; Feng, Bo - In: Asia Pacific journal of marketing and logistics 34 (2022) 1, pp. 190-208
Persistent link: https://www.econbiz.de/10012798117
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Explaining the U-shaped life satisfaction : dissatisfaction as a driver of behavior
Kageyama, Junji; Satō, Kazuma - In: Journal of bioeconomics 23 (2021) 2, pp. 179-202
Persistent link: https://www.econbiz.de/10012617604
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Beyond anger : a neutralization perspective of customer revenge
Yang, Chaofan; Sun, Yongqiang; Shen, Xiao-Liang - In: Journal of business research : JBR 146 (2022), pp. 363-374
Persistent link: https://www.econbiz.de/10013271411
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The "easy win" preference : negative consumption experiences, incompetence, and the influence on subsequent unrelated loyalty behavior
Philp, Matthew; Pyle, Martin A. - In: Journal of business research : JBR 128 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012494433