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Why customer mistreatment undermines hospitality employees' performance : the moderating role of job crafting
Lu, Wenzhu; Wu, Haibo; Liu, Shanshi; Guo, Zisheng; He, … - In: International journal of contemporary hospitality management 34 (2022) 10, pp. 3588-3606
Persistent link: https://www.econbiz.de/10013412927
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"Render Good for Evil" or "Take an Eye for an Eye"? : The double-edged sword of customer mistreatment
Lu, Wenzhu; Wu, Haibo; Liu, Shanshi; Sun, Bo - In: Journal of business and psychology 38 (2023) 4, pp. 941-953
Persistent link: https://www.econbiz.de/10014339241
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A dual-pathway model for examining the effects of customer mistreatment on an employee's customer-directed counterproductive work behavior : can job autonomy make a difference?
Lu, Wenzhu; Sun, Bo; Yu, Shengxian; Liu, Shanshi - In: Career development international 28 (2023) 1, pp. 73-91
Persistent link: https://www.econbiz.de/10013554895