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Does loyalty span domains? : examining the relationship between consumer loyalty, other loyalties and happiness

Aksoy, Lerzan; Keiningham, Timothy; Buoye, Alexander; … - In: Journal of business research : JBR 68 (2015) 12, pp. 2464-2476

Persistent link: https://www.econbiz.de/10011399506

The practitioners' path to customer loyalty : memorable experiences or frictionless experiences?

Williams, Luke; Buoye, Alexander; Keiningham, Timothy; … - In: Journal of retailing and consumer services 57 (2020), pp. 1-9

Persistent link: https://www.econbiz.de/10012305912

Toward a further understanding of drivers of customer loyalty across economic conditions, industries, firms, and customers

Ou, Yi-chun - 2014

Persistent link: https://www.econbiz.de/10010360025

The role of consumer confidence in creating customer loyalty

Ou, Yi-chun; Vries, Lisette de; Wiesel, Thorsten; … - In: Journal of service research : JSR 17 (2014) 3, pp. 339-354

Persistent link: https://www.econbiz.de/10010393226

Does parent satisfaction with a childcare provider matter for loyalty?

Keiningham, Timothy L.; Aksoy, Lerzan; Andreassen, Tor W.; … - In: Journal of Consumer Marketing 23 (2006) 7, pp. 470-479

Purpose – The purpose of this study is to investigate the relationship between parent satisfaction and child retention at a childcare provider. Design/methodology/approach – The survey data used in the analyses involves a sample size of 1,003 respondents, all clients of a regional childcare...

Persistent link: https://www.econbiz.de/10014848568