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Lean management in hospitality : methods, applications and future directions
Rauch, Erwin; Matt, Dominik; Linder, Christian - In: International journal of services and operations … 36 (2020) 3, pp. 303-326
Persistent link: https://www.econbiz.de/10012256793
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Consequences of the surge of new hotels on labour productivity growth in the Spanish hospitality sector : 51st European Congress of the Regional Science Association International a...
Ortega Aguaza, Bienvenido - 2011
, such as: the mean degree of tourism intensity, average size of establishments, number of hotels and its distribution by … seasonality. This study might allow assessing to what extent the surge of new hotels from 1995 contributed to explain the …
Persistent link: https://www.econbiz.de/10011553492
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The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen; Tomka, Dragica; Bizjak, Boštjan; … - In: International journal of hospitality management 51 (2015), pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
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Workplace mindfulness and customer satisfaction : an investigation in hospitality industry based on Booking.com overall ratings
Erdurmazlı, Eser; Erdem, Haluk; Türen, Ufuk; Gökmen, … - In: International journal of electronic marketing and … 13 (2022) 3, pp. 300-318
Persistent link: https://www.econbiz.de/10014309740
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Service failure management system : evidence from the Indian hospitality industry
Vikash; Kaushik, Neeraj - In: International journal of services and operations … 48 (2024) 3, pp. 395-408
Persistent link: https://www.econbiz.de/10015066785
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A novel approach to consumer loyalty : a case study of hospitality service organisations among generations X and Y
Mei Kei Leong; Chaichi, Kamelia - In: International journal of economics and business … 27 (2024) 2, pp. 269-293
Persistent link: https://www.econbiz.de/10015063264
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Measuring the effects of quality certification on labour productivity : an analysis of the hospitality sector
Sánchez-Ollero, José Luis; Garcia-Pozo, Alejandro; … - In: International journal of contemporary hospitality management 27 (2015) 6, pp. 1100-1116
Persistent link: https://www.econbiz.de/10011402829
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Hospitality : what is its real value and how many does it really employ?
Quest, Miles; Battersby, David - In: Tourism and hospitality research : the surrey quarterly … 15 (2015) 2, pp. 142-145
Persistent link: https://www.econbiz.de/10011305978
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Constructing career competency model of hospitality industry employees for career success
Wang, Yao-fen - In: International journal of contemporary hospitality management 25 (2013) 7, pp. 994-1016
Persistent link: https://www.econbiz.de/10010194926
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Value co-creation and perceived value : a customer perspective in the hospitality context
Solakis, Konstantinos; Peña-Vinces, Jesús; … - In: European research on management and business economics 28 (2022) 1, pp. 1-10
study delineates two characteristics of PV - perceived quality and price - as sources for competitive strategy. It attempts … risk affect a hotel guest's perceptions of price and quality, while access only determines the quality. Contrary to what we … expected, dialogue did not have a positive influence on the perceived price or perceived quality. Finally, the results support …
Persistent link: https://www.econbiz.de/10012813648