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~subject:"Customer satisfaction"
~subject:"Manufacturing industries"
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Customer satisfaction
Manufacturing industries
Qualitätsmanagement
16,725
Quality management
15,047
Arbeitsproduktivität
13,561
Krankenhaus
13,204
Hospital
11,972
Labour productivity
11,880
Hotel industry
6,456
Hotellerie
6,367
Theorie
5,225
Theory
5,110
Service quality
4,988
Dienstleistungsqualität
4,949
Deutschland
4,778
USA
4,328
United States
4,120
Germany
4,084
Produktivität
3,572
Productivity
3,531
Hospitality industry
3,322
Gastgewerbe
3,305
Health care
3,174
Gesundheitsversorgung
3,159
Gesundheitswesen
2,442
Quality
2,442
Health care system
2,277
Produktqualität
2,050
Product quality
2,047
Industrie
1,973
Kundenzufriedenheit
1,969
quality
1,917
Schätzung
1,850
Consumer behaviour
1,845
Konsumentenverhalten
1,805
Estimation
1,737
Unternehmenserfolg
1,669
Firm performance
1,654
Prozessmanagement
1,531
Innovation
1,483
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Undetermined
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757
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Article
3,127
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847
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4
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93
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41
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41
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31
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31
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30
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12
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10
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8
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Han, Heesup
28
Antony, Jiju
24
Ahuja, Inderpreet Singh
19
Wagner, Joachim
17
Broadberry, Stephen N.
12
Devadasan, S. R.
12
Shahin, Arash
12
Garza-Reyes, Jose Arturo
11
Margo, Robert A.
11
Chiarini, Andrea
10
Singh, Kanwarpreet
10
Torres, Edwin N.
10
Ark, Bart van
9
Houseman, Susan N.
9
Atack, Jeremy
8
Carlsson, Mikael
8
Crafts, Nicholas
8
Fredendall, Lawrence D.
8
Harwinder Singh
8
Kumar, Vikas
8
Lee, Jin-soo
8
Rodrik, Dani
8
So, Kevin Kam Fung
8
Timmer, Marcel
8
Ahuja, I. P. S.
7
Baldwin, John R.
7
Fryges, Helmut
7
Ganau, Roberto
7
He, Zhen
7
Hyun, Sunghyup Sean
7
Ilmakunnas, Pekka
7
Jagdeep Singh
7
Kim, Jinkyung Jenny
7
Ojha, Ravindra
7
Cudney, Elizabeth A.
6
Gupta, Ajay
6
Higuchi, Yuki
6
Klein, Alexander
6
Law, Chun Hung Roberts
6
Mathiyazhagan, Maathai K.
6
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National Bureau of Economic Research
16
OECD
13
Groningen Growth and Development Centre
3
University of Oxford / Institute of Economics and Statistics
3
Centre for Economic Performance
2
CompNet Task Force
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Springer Fachmedien Wiesbaden
2
United States / Bureau of Labor Statistics
2
University of Madras / Department of Commerce
2
Australian National University / Research School of Pacific and Asian Studies / Economics Division
1
Berlin
1
Berlin / Statistisches Landesamt
1
Bochumer Qualitätstage <3, 1994, Bochum>
1
Census and Statistics Department
1
Center for Service Excellence
1
Center for the Advancement of Process Technology <Texas City, Tex.>
1
Centre for Economic Policy Research
1
Centre for Quantitative Economics & Computing
1
Centre for the Study of African Economies
1
Colegio de México / Centro de Estudios Sociológicos
1
Conference on Labour Market Adjustment and Restructuring in Transition Economies <1999, Sinaia>
1
Credit Suisse
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutschland
1
Deutschland / Statistisches Bundesamt
1
Economisch Instituut voor het Midden- en Kleinbedrijf / Afdeling Fundamenteel Onderzoek
1
Employment Security Commission of Wyoming / Research and Analysis Section
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European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
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Federal Reserve Bank of Richmond
1
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1
Hochschule Luzern / Wirtschaft
1
IPRI International Performance Research Institute
1
Industrie- und Handelskammer <Bochum>
1
Institut für Angewandte Arbeitswissenschaft
1
Institute for Fiscal Studies
1
International Organization for Migration
1
International Statistical Institute
1
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Published in...
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International journal of hospitality management
163
International journal of productivity and quality management : IJPQM
128
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
92
The TQM journal : the international review of organizational improvement
82
International journal of contemporary hospitality management
69
International journal of quality & reliability management
68
Journal of hospitality marketing & management
60
International journal of production research
54
Total quality management & business excellence
50
Journal of travel and tourism marketing
41
Tourism management : research, policies, practice
41
International journal of production economics
35
International journal of six sigma and competitive advantage : IJSSCA
33
International journal of services and operations management
29
Quality management journal : QMJ
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
International Journal of Contemporary Hospitality Management
26
Journal of retailing and consumer services
24
The service industries journal
22
International journal of process management and benchmarking : IJPMB
20
Health marketing quarterly
19
International Journal of Quality & Reliability Management
19
International journal of quality and service sciences
19
Cogent business & management
18
Health care management review : HCM review
18
International journal of services, economics and management
18
Discussion paper series / IZA
17
NBER working paper series
17
Journal of business research : JBR
16
The journal of services marketing
16
Benchmarking : an international journal ; BIJ
15
International journal of services and operations management : IJSOM
15
The TQM Magazine
14
Working paper
14
Business process management journal
13
International journal of business excellence
13
Managing service quality : MSQ ; an international journal
13
The TQM Journal
13
Tourism management perspectives : TMP
13
International journal of technology, policy and management : IJTPM
12
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Source
All
ECONIS (ZBW)
3,847
Other ZBW resources
126
BASE
2
RePEc
2
EconStor
1
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71
Analyzing the influence of firm-wide integrated marketing communication on market performance in the hospitality industry
Porcu, Lucia
;
Barrio-García, Salvador del
; …
- In:
International journal of hospitality management
80
(
2019
),
pp. 13-24
Persistent link: https://www.econbiz.de/10012058600
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72
Customer engagement in the hotel industry : perceptions of hotel staff and guests
Järvi, Henna
- In:
International journal of business innovation and research
18
(
2019
)
1
,
pp. 109-127
Persistent link: https://www.econbiz.de/10011982392
Saved in:
73
Social media, customers' experience, and hotel loyalty programs
Sánchez-Casado, Noelia
;
Artal Tur, Andrés
; …
- In:
Tourism analysis : an interdisciplinary tourism & …
24
(
2019
)
1
,
pp. 27-41
Persistent link: https://www.econbiz.de/10012005718
Saved in:
74
Effects of franchising on industry competition : the moderating role of the hospitality industry
Sun, Kyung-A.
;
Lee, Seoki
- In:
International journal of hospitality management
68
(
2018
),
pp. 80-88
Persistent link: https://www.econbiz.de/10011811151
Saved in:
75
Muslim service
quality
dimensions in the tourism and hospitality industry : construct development and measurement validation
Eid, Riyad
;
Abdelkader, Ali Ahmed
- In:
International journal of islamic marketing and branding
2
(
2017
)
3
,
pp. 215-231
Persistent link: https://www.econbiz.de/10011858379
Saved in:
76
Modeling consumer distrust of online hotel reviews
Ahmad, Wasim
;
Sun, Jin
- In:
International journal of hospitality management
71
(
2018
),
pp. 77-90
Persistent link: https://www.econbiz.de/10011849560
Saved in:
77
Influence of customer experience on memories and loyalty in tourism and hospitality industry
Rather, Raouf Ahmad
;
Sharma, Jyoti
- In:
GITAM journal of management : a quarterly publication …
14
(
2016
)
3
,
pp. 13-33
Persistent link: https://www.econbiz.de/10011656385
Saved in:
78
The two sides of hotel green practices in customer experience : an integrated approach of the Kano model and business analytics
Park, Hyekyung
;
Bitaab, Mahsa
;
Lee, Minwoo
;
Back, Ki-Joon
- In:
Journal of travel and tourism marketing
41
(
2024
)
4
,
pp. 659-671
Persistent link: https://www.econbiz.de/10014513687
Saved in:
79
Understanding homophily of service failure within the hotel guest cycle : applying NLP-aspect-based sentiment analysis to the hospitality industry
Sann, Raksmey
;
Lai, Pei-Chun
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012389792
Saved in:
80
The impact of tourist–robot interaction on tourist engagement in the hospitality industry : a mixed-method study
Fang, Shujie
;
Han, Xiaoyun
;
Chen, Shuping
- In:
The Cornell hospitality quarterly
64
(
2023
)
2
,
pp. 246-266
Persistent link: https://www.econbiz.de/10014253110
Saved in:
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