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Sentiment analysis : an effective way of interpreting consumer's inclinations towards a brand
Tiruwa, Anurag; Yadav, Rajan; Suri, P. K. - In: Transforming organizations through flexible systems …, (pp. 205-219). 2020
Persistent link: https://www.econbiz.de/10012127718
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Exploring tourist satisfaction and destination loyalty
Artal Tur, Andrés; Sánchez-Casado, Noelia - In: Tourist destination management : instruments, products, …, (pp. 75-99). 2019
Persistent link: https://www.econbiz.de/10012027691
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Consumer perceptions and responsiveness toward CSR activities : a sectoral outlook
Aydın, Hatice - In: Ethics, social responsibility and sustainability in …, (pp. 45-63). 2019
Persistent link: https://www.econbiz.de/10012104159
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Quality strategies for customer loyalty in an e-service environment : a case of m-banking customers
Vasudeva, Savdeep - In: Strategies and tools for managing connected consumers, (pp. 46-69). 2020
Persistent link: https://www.econbiz.de/10012106733
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Offline vs. online quality dimension : the relationship between shopping mall quality dimensions and customer loyalty
Silvestri, Cecilia; Rapiti, Eleonora; Piccarozzi, Michela - In: Strategies and tools for managing connected consumers, (pp. 70-105). 2020
Persistent link: https://www.econbiz.de/10012106752
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Gaining a continuous retaining relationship with customers in mobile sector
Samanta, Irene - In: Strategic information systems and technologies in …, (pp. 258-273). 2017
Persistent link: https://www.econbiz.de/10011643022
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E-CRM, m-CRM, and its ICTs adoption in the e-tourism and m-tourism industries
Chen, Te Fu - In: Mobile electronic commerce : foundations, development, …, (pp. 265-306). 2015
Persistent link: https://www.econbiz.de/10010494927
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Impact of culture on service failures and service recoveries
Tanrikulu, Ceyda; Gelibolu, Levent - In: Handbook of research on global business opportunities, (pp. 229-238). 2015
Persistent link: https://www.econbiz.de/10010459066
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Increasing customer satisfaction in strategic communication studies : excellence awards in the transportation sector
Eken, Ihsan; Gezmen, Başak - In: Strategic priorities in competitive environments : …, (pp. 247-264). 2020
Persistent link: https://www.econbiz.de/10012238034
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Managing customer performance in services
Secchi, Enrico; Damali, Uzay; McCutcheon, David; Tax, … - In: The Routledge handbook of service research insights and …, (pp. 302-321). 2020
Persistent link: https://www.econbiz.de/10012238670