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The effects of survey timing on student evaluation of teaching measures obtained using online surveys
Estelami, Hooman - In: Journal of marketing education : JME 37 (2015) 1, pp. 54-64
Persistent link: https://www.econbiz.de/10010514532
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Evaluating customer-perceived service quality in business management education in India : a study in topsis modeling
Choudhury, Koushiki - In: Asia Pacific journal of marketing and logistics 27 (2015) 2, pp. 208-225
Persistent link: https://www.econbiz.de/10010532599
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Assessing the impact of mystery client traits on service evaluation
Brito, Pedro Quelhas; Rambocas, Meena - In: The journal of services marketing 30 (2016) 4, pp. 411-426
Persistent link: https://www.econbiz.de/10011615469
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Psychologische Determinanten der Kundenzufriedenheit : Der Einfluss von Emotionen und Persönlichkeit
Faullant, Rita - 2007 - 1. Aufl.
Persistent link: https://www.econbiz.de/10013515457
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Psychologische Determinanten der Kundenzufriedenheit : der Einfluss von Emotionen und Persönlichkeit
Faullant, Rita - 2007 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003414474
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Impact of student perceived service quality and faculty transformational leadership on student satisfaction and student motivation : an empirical study
Agrawal, Nikhil; Sangwan, Dhruv; Prabhu, H. Mahesh - In: International journal of services and operations … 41 (2022) 3, pp. 343-356
Persistent link: https://www.econbiz.de/10013257527
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Interpersonal relationship, service quality, seller expertise : how important are they to adolescent consumers?
Wan, Wendy W. N.; Luk, Chung-leung; Fam, Kim Shyan; Wu, … - In: Psychology & marketing 29 (2012) 5, pp. 365-377
Persistent link: https://www.econbiz.de/10009547316
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How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an; Liu, Juan; Cai, Ruiying - In: Tourism management : research, policies, practice 93 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
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The multifaceted nature of online MBA student satisfaction and impacts on behavioral intentions
Endres, Megan L.; Chowdhury, Sanjib; Frye, Crissie; … - In: Journal of education for business 84 (2008/09) 5, pp. 304-312
Persistent link: https://www.econbiz.de/10003851825
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Developing client service competencies in accounting students : integrating a service quality experience in an accounting course
Moshavi, Dan; Johnson, Christie; Giullian, Marc - In: Journal of the Academy of Business Education : JABE 8 (2007) 1, pp. 56-68
Persistent link: https://www.econbiz.de/10003870792