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~subject:"Customer satisfaction"
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Customer satisfaction
Deutschland
456,310
Germany
239,427
Consumer behaviour
83,881
Konsumentenverhalten
81,432
Theorie
31,947
Theory
30,885
Schätzung
17,967
USA
17,061
Estimation
15,990
United States
14,530
Großbritannien
13,847
Recht
12,423
Marktforschung
12,348
United Kingdom
11,557
Deutschland <Bundesrepublik>
11,247
Relationship marketing
11,194
Beziehungsmarketing
11,190
Frankreich
11,111
EU-Staaten
10,608
EU countries
10,109
Brand management
8,560
France
8,560
Markenführung
8,519
Welt
8,019
Geschichte
7,909
Vergleich
7,884
World
7,467
Innovation
7,333
Brand image
7,141
Markenimage
7,138
Comparison
7,107
Wirkungsanalyse
6,945
Market research
6,907
Bank
6,566
KMU
6,533
SME
6,412
Impact assessment
6,310
Online-Handel
6,118
Online retailing
6,088
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Undetermined
3,268
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1,013
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Article
5,366
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844
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4
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4,946
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4,946
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223
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146
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146
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133
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133
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110
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79
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79
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46
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46
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23
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23
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22
Sammelwerk
22
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18
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10
conceptual-paper
10
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6
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6
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5
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4
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4
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4
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4
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2
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1
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English
5,820
German
393
Undetermined
3
French
2
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Han, Heesup
55
Mattila, Anna S.
26
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Hyun, Sunghyup Sean
16
Prayag, Girish
16
Aksoy, Lerzan
14
Gustafsson, Anders
14
Homburg, Christian
14
Söderlund, Magnus
14
Frank, Björn
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Balaji, M. S.
12
Gelbrich, Katja
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Roschk, Holger
12
Wu, Luorong
12
Blut, Markus
11
Enkawa, Takao
11
Keiningham, Timothy
11
Liu, Chih-Hsing
11
Rather, Raouf Ahmad
11
Ringle, Christian M.
11
Ryu, Kisang
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Evanschitzky, Heiner
10
Huber, Frank
10
Kim, Jinkyung Jenny
10
Qu, Hailin
10
Quach, Sara
10
Walsh, Gianfranco
10
Amin, Muslim
9
Bang, Nguyen
9
Bauer, Hans H.
9
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Springer Fachmedien Wiesbaden
6
Books on Demand GmbH <Norderstedt>
5
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
Verlag Dr. Kovač
2
Adolf Würth GmbH & Co. KG
1
Allgemeiner Deutscher Automobil-Club
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Bundesagentur für Arbeit
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundesamt für Naturschutz
1
Deutschland / Bundeswehr / Universität Hamburg
1
Duale Hochschule Baden-Württemberg Mannheim
1
Erasmus Research Institute of Management
1
Förderverein für Marketing an der Universität Hohenheim
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Harvard Graduate School of Business Administration
1
IGI Global
1
IPRI International Performance Research Institute
1
Institute of Leadership and Management <London>
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Nomos Verlagsgesellschaft
1
Rheinisch-Westfälisches Institut für Wirtschaftsforschung
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
Technische Universität Hamburg
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
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Journal of retailing and consumer services
326
International journal of hospitality management
201
Journal of business research : JBR
154
The journal of services marketing
101
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
77
Cogent business & management
73
Tourism management : research, policies, practice
61
Services marketing quarterly
59
The service industries journal
52
Psychology & marketing
50
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Service business
43
International journal of electronic marketing and retailing : IJEMR
42
Journal of service management
41
Journal of strategic marketing
41
Journal of service research : JSR
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
37
Tourism management perspectives : TMP
37
The international journal of bank marketing : IJBM
35
European journal of marketing : EJM
33
Journal of Services Marketing
33
Journal of the Academy of Marketing Science
33
The international review of retail, distribution and consumer research
31
International journal of quality and service sciences
28
Journal of Islamic marketing
28
The TQM journal : the international review of organizational improvement
28
International journal of retail and distribution management
27
International journal of services, economics and management
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
SpringerLink / Bücher
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of hospitality and tourism insights
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
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Source
All
ECONIS (ZBW)
6,037
Other ZBW resources
173
BASE
2
RePEc
2
Showing
1
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1
Kundenzufriedenheit : Verfahren zur Messung der Indifferenzzone
Bartikowski, Boris
-
2002
Persistent link: https://www.econbiz.de/10001656652
Saved in:
2
Marketing strategy: tool to increase customer satisfaction case study of Romanian company in furniture products
Isac, Nicoleta
;
Badshah, Waqar
- In:
Romanian economic and business review
14
(
2019
)
1
,
pp. 27-37
Persistent link: https://www.econbiz.de/10012167421
Saved in:
3
Kundenzufriedenheit bei effizienter Variantenvielfalt im Automobilbau : Verbesserung der Konzeptqualität durch präventive Methoden
Stappenbeck, Anika
-
2011
Persistent link: https://www.econbiz.de/10008905682
Saved in:
4
Understanding the effects of post-service experience surveys on delay and acceleration of customer purchasing behavior : evidence from the automotive services industry
Dholakia, Utpal M.
;
Singh, Siddharth S.
;
Westbrook, …
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 362-378
Persistent link: https://www.econbiz.de/10008736079
Saved in:
5
Understanding customer needs
Griffin, Abbie
- In:
Encyclopedia of technology and innovation management
,
(pp. 231-232)
.
2010
Persistent link: https://www.econbiz.de/10003945792
Saved in:
6
Contingent response to self-customization procedures : implications for decision satisfaction and choice
Valenzuela, Ana
;
Dhar, Ravi
;
Zettelmeyer, Florian
- In:
Journal of marketing research : JMR
46
(
2009
)
6
,
pp. 754-763
Persistent link: https://www.econbiz.de/10003926924
Saved in:
7
Understanding customers' service experience : review and research propositions
Khan, Arif K.
;
Metri, Bhimaraya A.
- In:
International journal of business environment : IJBE
4
(
2011
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10009155012
Saved in:
8
When the decision ball keeps rolling : an investigation of the Sisyphus effect among maximizing consumers
Carrillat, François A.
;
Ladik, Daniel M.
;
Legoux, Renaud
- In:
Marketing letters : a journal of research in marketing
22
(
2011
)
3
,
pp. 283-296
Persistent link: https://www.econbiz.de/10009305520
Saved in:
9
Determinants of consumer behaviour in novice markets : the case of wine
Capitello, Roberta
;
Agnoli, Lara
;
Begalli, Diego
- In:
Journal of research in marketing and entrepreneurship : JRME
17
(
2015
)
1
,
pp. 110-126
Persistent link: https://www.econbiz.de/10011418409
Saved in:
10
The consumer's perspective on evaluating products : service is the key
Oliver, Jason
- In:
The journal of services marketing
29
(
2015
)
3
,
pp. 200-210
Persistent link: https://www.econbiz.de/10011309000
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