In a highly competitive sector such as the restaurant industry, entrepreneurs find it difficult to keep afloat as they encounter constantly changing customer tastes and preferences. Utilizing a face-to-face customer satisfaction survey of 96 customers of a Philippine resto-bar, this study...

Employees’ behavior leads to customer satisfaction, which, in return, affects the organization’s overall productivity. This research attempts to explore the behavior of employees with customers’ satisfaction among selected establishments in Zambales. Descriptive re-search design is used...

This study used causal comparative design to determine the determinant effect of customer perception and customer expectation on customer satisfaction given the customer experience of the quality of services of DOT accredited accommodation establishments in the Province of Capiz. The results...