//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Asymetrische Information und S...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
Service quality
21,461
Dienstleistungsqualität
20,710
Asymmetrische Information
20,599
Asymmetric information
20,495
Theorie
18,212
Theory
17,763
Lieferantenmanagement
17,402
Supplier relationship management
17,359
Outsourcing
9,966
Vertrag
7,818
Kundenzufriedenheit
6,495
Supply chain
6,108
Lieferkette
6,086
Contract
5,996
Relationship marketing
5,929
Beziehungsmarketing
5,920
Consumer behaviour
5,223
Konsumentenverhalten
5,187
Deutschland
4,739
USA
4,324
United States
4,227
Germany
4,120
Qualitätsmanagement
2,990
Quality management
2,951
Prinzipal-Agent-Theorie
2,821
Agency theory
2,800
Spieltheorie
2,763
Game theory
2,703
Wirtschaftsprüfung
2,643
Financial audit
2,632
Vertragstheorie
2,438
Contract theory
2,419
Arbeitsvertrag
2,401
Labour contract
2,173
Electronic Commerce
2,069
E-commerce
2,049
Krankenhaus
1,954
Hospital
1,932
asymmetric information
1,916
more ...
less ...
Online availability
All
Undetermined
3,141
Free
1,115
Type of publication
All
Article
5,862
Book / Working Paper
816
Journal
2
Type of publication (narrower categories)
All
Article in journal
5,494
Aufsatz in Zeitschrift
5,494
Aufsatz im Buch
174
Book section
174
research-article
127
Graue Literatur
80
Non-commercial literature
80
Hochschulschrift
74
Conference paper
55
Konferenzbeitrag
55
Arbeitspapier
52
Thesis
52
Working Paper
52
Case study
28
Fallstudie
28
Collection of articles of several authors
21
Sammelwerk
21
Aufsatzsammlung
11
Konferenzschrift
10
case-report
10
conceptual-paper
10
Article
9
review-article
9
Collection of articles written by one author
4
Conference proceedings
4
Sammlung
4
Bibliografie
3
Guidebook
3
Ratgeber
3
Reprint
3
review
3
viewpoint
3
Handbook
2
Handbuch
2
Interview
2
Umfrage
2
Bibliography
1
Festschrift
1
Forschungsbericht
1
Mehrbändiges Werk
1
more ...
less ...
Language
All
English
6,496
German
164
Undetermined
20
French
1
Italian
1
Author
All
Han, Heesup
34
Svensson, Göran
27
Prentice, Catherine
23
Mattila, Anna S.
22
Sharma, Piyush
22
Prybutok, Victor R.
21
Usman, Osly
19
Wong, IpKin Anthony
16
Balaji, M. S.
15
Shahin, Arash
15
Söderlund, Magnus
15
McColl-Kennedy, Janet R.
14
Bilgihan, Anil
13
Gustafsson, Anders
13
Roberts-Lombard, Mornay
13
Ringle, Christian M.
12
Grégoire, Yany
11
Jang, Soocheong
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Guchait, Priyanko
10
Hsu, Maxwell K.
10
Hyun, Sunghyup Sean
10
Izogo, Ernest Emeka
10
Ladhari, Riadh
10
Quach, Sara
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Akroush, Mamoun N.
9
Edvardsson, Bo
9
Evanschitzky, Heiner
9
Gil Saura, Irene
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Qin, Hong
9
Torres, Edwin N.
9
more ...
less ...
Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
Institut für Lebensmittel und Ressourcenökonomik, Rheinische Friedrich-Wilhelms-Universität Bonn
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Technische Universität Berlin / Universitätsbibliothek
1
United States / Dept. of Agriculture / Economic Research Service
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
217
International journal of hospitality management
214
Journal of business research : JBR
155
The journal of services marketing
130
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
126
The service industries journal
104
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
90
Journal of travel and tourism marketing
83
Services marketing quarterly
78
Journal of air transport management
65
Service business
63
The TQM journal : the international review of organizational improvement
63
Tourism management : research, policies, practice
62
Cogent business & management
56
International journal of quality and service sciences
56
International journal of services and operations management
56
Journal of service research : JSR
55
Total quality management & business excellence
52
Industrial marketing management : the international journal for industrial and high-tech firms
51
International journal of quality & reliability management
49
International journal of productivity and quality management : IJPQM
47
Asia Pacific journal of marketing and logistics
46
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Journal of service management
45
International journal of services, economics and management
44
Managing service quality : MSQ ; an international journal
42
The international journal of bank marketing : IJBM
38
Quality management journal : QMJ
36
Journal of Services Marketing
35
Journal of Asian finance, economics and business : JAFEB
34
Journal of strategic marketing
33
Journal of the Academy of Marketing Science
32
The journal of business & industrial marketing
32
Journal of service research
30
International journal of services and operations management : IJSOM
29
International journal of electronic marketing and retailing : IJEMR
26
International journal of business information systems : IJBIS
25
Journal of service theory and practice : JSTP
25
Psychology & marketing
25
more ...
less ...
Source
All
ECONIS (ZBW)
6,487
Other ZBW resources
162
RePEc
20
EconStor
9
BASE
2
Showing
1
-
10
of
6,680
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Expanding business-to-business customer relationships : modeling the customer's upgrade decision
Bolton, Ruth M.
;
Lemon, Katherine N.
;
Verhoef, Peter C.
- In:
Journal of marketing
72
(
2008
)
1
,
pp. 46-64
Persistent link: https://www.econbiz.de/10003642961
Saved in:
2
Assessing value from business-to-business services relationships : temporality, tangibility, temperament, and trade-offs
Lyons, Paul
;
Brennan, Louis
- In:
Journal of service research
22
(
2019
)
1
,
pp. 27-43
Persistent link: https://www.econbiz.de/10012005761
Saved in:
3
How to achieve customer satisfaction? : perspective of logistics
outsourcing
performance
Świtała, Marcin
;
Cichosz, Marzenna
;
Trzęsiok, Joanna
- In:
LogForum : elektroniczne czasopismo naukowe z dziedziny …
15
(
2019
)
1
,
pp. 39-51
Persistent link: https://www.econbiz.de/10012153959
Saved in:
4
The Impact of Service Satisfaction, Relational Satisfaction and Commitment on Customer Loyalty in Logistics
Outsourcing
Relationship
Singh, Sanjit
-
2020
on customer loyalty in logistics
outsourcing
relationships in Indian scenario. 254 users of logistics services from India …-seller relationship in logistics
outsourcing
…
Persistent link: https://www.econbiz.de/10012856166
Saved in:
5
Examining how logistics service providers' adaptability impacts logistics
outsourcing
performance, customers' satisfaction and loyalty
Świtała, Marcin
;
Niestrój, Krzysztof
;
Hanus, Piotr
- In:
LogForum : elektroniczne czasopismo naukowe z dziedziny …
14
(
2018
)
4
,
pp. 449-465
Persistent link: https://www.econbiz.de/10012153790
Saved in:
6
How relationship quality, service quality, and value affect the intention to purchase IT/IS
outsourcing
services
Wei, Chung-Lun
- In:
Information systems management
39
(
2022
)
3
,
pp. 202-219
Persistent link: https://www.econbiz.de/10013357465
Saved in:
7
Innovation in logistics
outsourcing
relationship : in the search of customer satisfaction
Cichosz, Marzenna
;
Goldsby, Thomas J.
;
Knemeyer, A. Michael
- In:
LogForum : elektroniczne czasopismo naukowe z dziedziny …
13
(
2017
)
2
,
pp. 209-219
Persistent link: https://www.econbiz.de/10011845961
Saved in:
8
Contractual satisfaction : the Polish and Tanzanian perspectives
Chao, Emmanuel
;
Andersen, Otto
- In:
Journal of business-to-business marketing
20
(
2013
)
3
,
pp. 155-173
Persistent link: https://www.econbiz.de/10010187439
Saved in:
9
Contract
length and buyer satisfaction with the supplier in B2B partnerships : evidence from an experiment
Mukherjee, Sourjo
;
Musarra, Giuseppe
;
Banerjee, Sourindra
- In:
Industrial marketing management : the international …
112
(
2023
),
pp. 40-50
Persistent link: https://www.econbiz.de/10014334346
Saved in:
10
Pay for Performance : TK-PraxisNetz Mecklenburg-Vorpommern ; neue Ansätze und neue Lösungen
Maaß, Peter
;
Möws, Volker
- In:
Qualitätsmanagement im Gesundheitswesen
,
(pp. 131-142)
.
2011
Persistent link: https://www.econbiz.de/10008806949
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->