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Expanding business-to-business customer relationships : modeling the customer's upgrade decision
Bolton, Ruth M.; Lemon, Katherine N.; Verhoef, Peter C. - In: Journal of marketing 72 (2008) 1, pp. 46-64
Persistent link: https://www.econbiz.de/10003642961
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Assessing value from business-to-business services relationships : temporality, tangibility, temperament, and trade-offs
Lyons, Paul; Brennan, Louis - In: Journal of service research 22 (2019) 1, pp. 27-43
Persistent link: https://www.econbiz.de/10012005761
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How to achieve customer satisfaction? : perspective of logistics outsourcing performance
Świtała, Marcin; Cichosz, Marzenna; Trzęsiok, Joanna - In: LogForum : elektroniczne czasopismo naukowe z dziedziny … 15 (2019) 1, pp. 39-51
Persistent link: https://www.econbiz.de/10012153959
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The Impact of Service Satisfaction, Relational Satisfaction and Commitment on Customer Loyalty in Logistics Outsourcing Relationship
Singh, Sanjit - 2020
on customer loyalty in logistics outsourcing relationships in Indian scenario. 254 users of logistics services from India …-seller relationship in logistics outsourcing …
Persistent link: https://www.econbiz.de/10012856166
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Examining how logistics service providers' adaptability impacts logistics outsourcing performance, customers' satisfaction and loyalty
Świtała, Marcin; Niestrój, Krzysztof; Hanus, Piotr - In: LogForum : elektroniczne czasopismo naukowe z dziedziny … 14 (2018) 4, pp. 449-465
Persistent link: https://www.econbiz.de/10012153790
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How relationship quality, service quality, and value affect the intention to purchase IT/IS outsourcing services
Wei, Chung-Lun - In: Information systems management 39 (2022) 3, pp. 202-219
Persistent link: https://www.econbiz.de/10013357465
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Innovation in logistics outsourcing relationship : in the search of customer satisfaction
Cichosz, Marzenna; Goldsby, Thomas J.; Knemeyer, A. Michael - In: LogForum : elektroniczne czasopismo naukowe z dziedziny … 13 (2017) 2, pp. 209-219
Persistent link: https://www.econbiz.de/10011845961
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Contractual satisfaction : the Polish and Tanzanian perspectives
Chao, Emmanuel; Andersen, Otto - In: Journal of business-to-business marketing 20 (2013) 3, pp. 155-173
Persistent link: https://www.econbiz.de/10010187439
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Contract length and buyer satisfaction with the supplier in B2B partnerships : evidence from an experiment
Mukherjee, Sourjo; Musarra, Giuseppe; Banerjee, Sourindra - In: Industrial marketing management : the international … 112 (2023), pp. 40-50
Persistent link: https://www.econbiz.de/10014334346
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Pay for Performance : TK-PraxisNetz Mecklenburg-Vorpommern ; neue Ansätze und neue Lösungen
Maaß, Peter; Möws, Volker - In: Qualitätsmanagement im Gesundheitswesen, (pp. 131-142). 2011
Persistent link: https://www.econbiz.de/10008806949