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~subject:"Customer satisfaction"
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Customer satisfaction
Großbritannien
137,436
United Kingdom
97,249
Consumer behaviour
83,868
Konsumentenverhalten
81,419
USA
17,627
Deutschland
16,949
Theorie
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Theory
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16,022
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9,231
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8,498
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8,173
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7,783
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7,360
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7,290
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7,210
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7,177
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6,810
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6,763
Online-Handel
5,746
Online retailing
5,734
Kundenzufriedenheit
5,661
Social Web
4,977
Social web
4,975
Service quality
4,866
Einzelhandel
4,848
Japan
4,822
Dienstleistungsqualität
4,813
Vergleich
4,788
Retail trade
4,749
Online-Marketing
4,619
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4,610
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4,600
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4,589
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Han, Heesup
55
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26
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20
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17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
14
Gustafsson, Anders
14
Söderlund, Magnus
14
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Wu, Luorong
12
Keiningham, Timothy
11
Liu, Chih-Hsing
11
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Blut, Markus
10
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10
Qu, Hailin
10
Quach, Sara
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Kim, Woo Gon
9
Muskat, Birgit
9
Prashar, Sanjeev
9
Sparks, Beverley
9
Sreejesh, S.
9
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9
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9
Wei, Wei
9
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Springer Fachmedien Wiesbaden
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
324
International journal of hospitality management
199
Journal of business research : JBR
153
The journal of services marketing
102
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
87
International journal of contemporary hospitality management
78
Cogent business & management
73
Services marketing quarterly
60
Tourism management : research, policies, practice
60
The service industries journal
51
Psychology & marketing
50
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
International journal of electronic marketing and retailing : IJEMR
42
Journal of service management
41
Journal of strategic marketing
41
Service business
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of service research : JSR
38
Tourism management perspectives : TMP
37
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
European journal of marketing : EJM
34
The international journal of bank marketing : IJBM
34
Journal of Services Marketing
33
The international review of retail, distribution and consumer research
31
European Journal of Marketing
28
Journal of Islamic marketing
28
The TQM journal : the international review of organizational improvement
28
International journal of quality and service sciences
27
International journal of retail and distribution management
27
Journal of air transport management
27
Journal of the Academy of Marketing Science
27
International journal of retail & distribution management
26
International journal of services, economics and management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of hospitality and tourism insights
26
Journal of Asian finance, economics and business : JAFEB
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
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ECONIS (ZBW)
5,656
Other ZBW resources
183
BASE
2
RePEc
2
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1
Customer experience quality and demographic variables (age, gender, education level, and family income) in retail stores
Deshwal, Pankaj
- In:
International journal of retail & distribution management
44
(
2016
)
9
,
pp. 940-955
Persistent link: https://www.econbiz.de/10011621222
Saved in:
2
The determinants of student satisfaction acquired by university education : the case of the Hellenic Open University
Pseiridis, Anastasia N.
;
Agiomirgianakis, George M.
; …
- In:
Theoretical economics letters
7
(
2017
)
5
,
pp. 1318-1334
Persistent link: https://www.econbiz.de/10011748735
Saved in:
3
Self-service systems : quality dimensions and users' profiles
Gurău, Călin
- In:
Cases on managing e-services
,
(pp. 48-59)
.
2009
Persistent link: https://www.econbiz.de/10003769489
Saved in:
4
"What's so special about family business?" : an exploratory study of UK and Irish consumer experiences of family businesses
Carrigan, Marylyn
;
Buckley, Joan
- In:
International journal of consumer studies
32
(
2008
)
6
,
pp. 656-666
Persistent link: https://www.econbiz.de/10003781897
Saved in:
5
A cross-cultural comparison analysis of customer attitudes toward mobile phone services in the US and Korea
Cho, Yoon C.
- In:
International business and economics research journal
8
(
2009
)
4
,
pp. 13-25
Persistent link: https://www.econbiz.de/10003850435
Saved in:
6
Using projective techniques to tap into consumers' feelings, perceptions and attitudes ... getting an honest opinion
Doherty, Susan
;
Nelson, Roy
- In:
International journal of consumer studies
34
(
2010
)
4
,
pp. 400-404
Persistent link: https://www.econbiz.de/10003997155
Saved in:
7
Effects of perceived sacrifice, quality, value, and satisfaction on behavioral intentions in the service environment
Shukla, Paurav
- In:
Services marketing quarterly
31
(
2010
)
4
,
pp. 466-484
Persistent link: https://www.econbiz.de/10008729056
Saved in:
8
The locus of choice : personal causality and satisfaction with hedonic and utilitarian decisions
Botti, Simona
;
McGill, Ann L.
- In:
Journal of consumer research : JCR ; an …
37
(
2010/11
)
6
,
pp. 1065-1078
Persistent link: https://www.econbiz.de/10009006647
Saved in:
9
Senior customers' service encounter preferences
Grougiou, Vassiliki
;
Pettigrew, Simone
- In:
Journal of service research : JSR
14
(
2011
)
4
,
pp. 475-488
Persistent link: https://www.econbiz.de/10009491357
Saved in:
10
Exploring the UK high street retail experience : is the service encounter still valued?
Resnick, Sheilagh
;
Foster, Carley
;
Woodall, Tony
- In:
International journal of retail & distribution management
42
(
2014
)
9
,
pp. 839-859
Persistent link: https://www.econbiz.de/10010417705
Saved in:
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