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The role of innovation on Indian retail industry

Khaled, Amgad S.; Ahmed, Salma; Yahya, Ali Thabit; … - In: International journal of business innovation and … 23 (2020) 4, pp. 435-452

Persistent link: https://www.econbiz.de/10012507085

Knowledge sourcing from customers in new financial service development

De Smet, Dieter; Mention, Anne-Laure; Torkkeli, Marko - In: International journal of technology marketing : IJTMkt 11 (2016) 2, pp. 197-217

Persistent link: https://www.econbiz.de/10011542628

Innovation in logistics outsourcing relationship : in the search of customer satisfaction

Cichosz, Marzenna; Goldsby, Thomas J.; Knemeyer, A. Michael - In: LogForum : elektroniczne czasopismo naukowe z dziedziny … 13 (2017) 2, pp. 209-219

Persistent link: https://www.econbiz.de/10011845961

Innovate by anticipating customer needs

Seidenberg, Ivan - In: Sparking innovation, (pp. 12-16). 2008

Persistent link: https://www.econbiz.de/10003758896

A self-determination theory perspective on customer participation in service development

Engström, Jon; Elg, Mattias - In: The journal of services marketing 29 (2015) 6/7, pp. 511-521

Persistent link: https://www.econbiz.de/10011418356

Examining pathways from innovation orientation to patient satisfaction : a relational view of healthcare delivery

Dobrzykowski, David D.; Callaway, Stephen K.; … - In: Decision sciences : DS 46 (2015) 5, pp. 863-899

Persistent link: https://www.econbiz.de/10011476929

B2B Service Interactions : Do ICT-Enabled Innovations Lead to Enhanced Customer Commitment?

Paguio, Rafael - 2012

ICT provides opportunities for more convenient, more responsive and highly customized information services to business customers as they contact their providers regarding service issues and contract arrangements. This study looks at how ICT-enabled process innovations achieve customer retention...

Persistent link: https://www.econbiz.de/10013114528

Innovations for potential entrepreneurs in service quality and customer loyalty in the hospitality industry

Satti, Zoya Wajid; Babar, Samreen Fahim; Parveen, Shagufta - In: Asia Pacific journal of innovation and entrepreneurship … 14 (2020) 3, pp. 317-328

Persistent link: https://www.econbiz.de/10012549151

Technology- or human-related service innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry

Tai, Yang-Fei; Wang, Yi-Chieh; Luo, Ching-Ching - In: Service business 15 (2021) 4, pp. 667-694

Persistent link: https://www.econbiz.de/10012794106

How does green innovation affect supplier-customer relationships? : a study on customer and relationship contingencies

Wang, Xinchun; Zhao, Yanhui; Hou, Limin - In: Industrial marketing management : the international … 90 (2020), pp. 170-180

Persistent link: https://www.econbiz.de/10012322022

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