//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Investing in consumer confiden...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
Consumer behaviour
83,507
Konsumentenverhalten
81,057
Australien
51,384
Australia
44,080
Marketingmanagement
17,139
Vertrauen
17,110
Marketing management
16,548
Confidence
16,490
Theorie
14,621
Theory
14,396
Relationship marketing
11,107
Beziehungsmarketing
11,054
USA
9,041
Brand management
8,552
United States
8,522
Markenführung
8,497
Deutschland
7,190
Brand image
7,076
Markenimage
7,039
Germany
6,666
Kundenzufriedenheit
6,056
Online-Handel
5,903
Online retailing
5,891
Social Web
5,707
Social web
5,705
Online-Marketing
5,617
Internet marketing
5,569
Marketing
5,307
Experiment
5,060
Service quality
4,841
Dienstleistungsqualität
4,783
Brand
4,607
Markenartikel
4,605
Einzelhandel
4,553
Retail trade
4,507
Electronic Commerce
4,461
E-commerce
4,303
Großbritannien
4,234
Werbewirkung
3,976
more ...
less ...
Online availability
All
Undetermined
3,353
Free
1,023
Type of publication
All
Article
5,511
Book / Working Paper
714
Journal
3
Type of publication (narrower categories)
All
Article in journal
5,184
Aufsatz in Zeitschrift
5,184
research-article
150
Aufsatz im Buch
143
Book section
143
Hochschulschrift
83
Graue Literatur
79
Non-commercial literature
79
Thesis
55
Conference paper
50
Konferenzbeitrag
50
Arbeitspapier
47
Working Paper
47
Collection of articles of several authors
15
Sammelwerk
15
Konferenzschrift
10
Aufsatzsammlung
9
Case study
9
Fallstudie
9
conceptual-paper
8
Ratgeber
5
Collection of articles written by one author
4
Sammlung
4
case-report
4
non-article
4
review-article
4
Conference proceedings
3
Guidebook
3
Lehrbuch
2
Reprint
2
Textbook
2
viewpoint
2
Bibliografie enthalten
1
Bibliography included
1
Fallstudiensammlung
1
Glossar enthalten
1
Glossary included
1
Handbook
1
Handbuch
1
Systematic review
1
more ...
less ...
Language
All
English
6,094
German
130
French
2
Undetermined
2
Author
All
Han, Heesup
55
Mattila, Anna S.
26
Svensson, Göran
23
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Aksoy, Lerzan
16
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Gustafsson, Anders
14
Jang, Soocheong
14
Loureiro, Sandra Maria Correia
14
Söderlund, Magnus
14
Keiningham, Timothy
13
Prybutok, Victor R.
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Wu, Luorong
12
Liu, Chih-Hsing
11
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Sparks, Beverley
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Blut, Markus
10
Carlson, Jamie
10
Ha, Hong Youl
10
Kim, Jinkyung Jenny
10
Lee, Choong-Ki
10
Qu, Hailin
10
Quach, Sara
10
Amin, Muslim
9
Bang, Nguyen
9
Buoye, Alexander
9
Chua, Bee-Lia
9
Frank, Björn
9
Hsu, Maxwell K.
9
Huber, Frank
9
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
3
Harvard Graduate School of Business Administration
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Bergische Universität Wuppertal
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Freie Universität Berlin
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nomos Verlagsgesellschaft
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
327
International journal of hospitality management
206
Journal of business research : JBR
162
The journal of services marketing
109
Journal of hospitality marketing & management
93
Journal of travel and tourism marketing
91
International journal of contemporary hospitality management
79
Cogent business & management
76
Tourism management : research, policies, practice
64
Services marketing quarterly
62
Asia Pacific journal of marketing and logistics
55
The service industries journal
54
Psychology & marketing
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Journal of strategic marketing
48
International journal of electronic marketing and retailing : IJEMR
44
Service business
43
Journal of service management
42
Journal of service research : JSR
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Tourism management perspectives : TMP
40
The international journal of bank marketing : IJBM
39
European journal of marketing : EJM
38
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
38
Journal of Services Marketing
32
Journal of the Academy of Marketing Science
32
The international review of retail, distribution and consumer research
31
International journal of quality and service sciences
28
International journal of services, economics and management
28
The TQM journal : the international review of organizational improvement
28
International journal of retail and distribution management
27
Journal of Asian finance, economics and business : JAFEB
27
Journal of Islamic marketing
27
Journal of air transport management
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
27
International journal of retail & distribution management
26
Journal of hospitality and tourism insights
26
Tourism analysis : an interdisciplinary tourism & hospitality journal
26
International journal of business information systems : IJBIS
25
The journal of business & industrial marketing
25
more ...
less ...
Source
All
ECONIS (ZBW)
6,050
Other ZBW resources
174
BASE
2
RePEc
1
USB Cologne (EcoSocSci)
1
Showing
1
-
10
of
6,228
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The role of consumer
confidence
in creating customer loyalty
Ou, Yi-chun
;
Vries, Lisette de
;
Wiesel, Thorsten
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 339-354
Persistent link: https://www.econbiz.de/10010393226
Saved in:
2
Antecedents of store loyalty among Chinese customers
Chu, Yun
;
Vásquez Párraga, Arturo
;
Ma, Jianyu
- In:
International journal of business
23
(
2018
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10011863694
Saved in:
3
Examining the role of wine brand love on brand loyalty : a multi-country comparison
Drennan, Judy
;
Bianchi, Constanza
;
Cacho-Elizondo, Silvia
; …
- In:
International journal of hospitality management
49
(
2015
),
pp. 47-55
Persistent link: https://www.econbiz.de/10011377622
Saved in:
4
The determination of user satisfaction with personal internet banking services in the context of
Australia
Gharib, Padid Akbarzadeh
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
3
,
pp. 57-79
Persistent link: https://www.econbiz.de/10011584173
Saved in:
5
The untapped potential of marketing for evaluating the effectiveness of nonprofit organizations : a framework proposal
García, Marta Rey
;
González, Luis Ignacio Álvarez
; …
- In:
International review on public and non-profit marketing
10
(
2013
)
2
,
pp. 87-102
Persistent link: https://www.econbiz.de/10009761507
Saved in:
6
Building customer relationships while achieving sales performance results : is listening the holy grail of sales?
Itani, Omar S.
;
Goad, Emily A.
;
Jaramillo, Fernando
- In:
Journal of business research : JBR
102
(
2019
),
pp. 120-130
Persistent link: https://www.econbiz.de/10012103945
Saved in:
7
Determinants of long-term orientation in seller e-retailer relationship : a seller perspective in the Indian e-commerce
Bhatnagar, Swati
;
Yadav, Rajan
- In:
International journal of business and globalisation : IJBG
36
(
2024
)
1
,
pp. 4-26
Persistent link: https://www.econbiz.de/10015057558
Saved in:
8
The differential effects of online peer review and expert review on service evaluations : the roles of
confidence
and information convergence
Keh, Hean Tat
;
Sun, Jin
- In:
Journal of service research : JSR
21
(
2018
)
4
,
pp. 474-489
Persistent link: https://www.econbiz.de/10011951812
Saved in:
9
Assessing the effects of service variability on consumer
confidence
and behavior
Voorhees, Clay M.
;
Beck, Jonathan M.
;
Randhawa, Praneet
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012592947
Saved in:
10
The effects of corporate social responsibility on consumer loyalty through consumer perceived value
Servera-Francés, David
;
Piqueras-Tomás, Lidia
- In:
Economic research
32
(
2019
)
1,1
,
pp. 66-84
Persistent link: https://www.econbiz.de/10012387510
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->