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ClassroomQual : a scale for measuring the use-of-classrooms-for-teaching–learning service quality
Rave, Jorge Pérez; Giraldo, Leandro Muñez - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 1063-1090
Persistent link: https://www.econbiz.de/10011687841
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Patient satisfaction measurement for in-hospital services : a pilot study in Greece
Priporas, Constantinos-Vasilios; Laspa, Christina; … - In: Journal of medical marketing : device, diagnostic and … 8 (2008) 4, pp. 325-340
Persistent link: https://www.econbiz.de/10003872286
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A structural equations approach to assessing alternative service quality metrics within an extended service quality, customer satisfaction, customer loyalty model
Tsoukatos, Evangelos; Koulentaki, Maria - In: Global business & economics review 13 (2011) 3/4, pp. 222-239
Persistent link: https://www.econbiz.de/10009349957
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Service quality expectations in the fitness center context : a validation of the expectations component of the SERVQUAL scale in Greece
Peitzika, Eirini; Chatzi, Sofia; Kissa, Dimitra - In: Services marketing quarterly 41 (2020) 2, pp. 89-104
Persistent link: https://www.econbiz.de/10012256931
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Application of the Kano model for a better understanding of customer requirements in higher education : a pilot study
Madzík, Peter; Budaj, Pavol; Mikuláš, Dalibor; … - In: Administrative Sciences : open access journal 9 (2019) 1/11, pp. 1-18
Various pieces of information and knowledge turn into "know-how" simply by their application in the market. This applies to all spheres of activities. It is therefore important to know and understand the requirements of customers already in the stage of making a product, and to confront these...
Persistent link: https://www.econbiz.de/10012126991
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A higher education student service quality and satisfaction model
Senn, William D.; Boonme, Kittipong; Prybutok, Gayle; … - In: International journal of services and standards : IJSS 13 (2019) 1/2, pp. 129-145
Persistent link: https://www.econbiz.de/10012285546
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Determinants of the satisfaction of students studying in private universities : application of Kano model
Venkateswarlu, P.; Malaviya, Sanjeev; Vinay, Muddu - In: Theoretical economics letters 10 (2020) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10012491406
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Students' perceptions of service quality, satisfaction, and word-of-mouth : scale adaptation and validation on a sample of ICT and STEM students
Meštrović, Dunja; Zugic, Nina J. - In: Market : review for marketing theory and practice 30 (2018) 2, pp. 195-211
Persistent link: https://www.econbiz.de/10011994852
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Measuring Students’ Perceived Higher Education Service Quality : A Segmental Approach to Scale Development and Validation
Agrawal, Anand; Tan, Vie; Jain, Shruti - 2013
The approach of developing a generic scale to measure service quality found in quality measurement literature has long … segmental approach to develop and validate the quality measurement instrument. The study is carried out in two phases to extract …
Persistent link: https://www.econbiz.de/10014038585
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Multidimensional scale development and validation : university service quality (UNIQUAL)
Sann, Raksmey; Lai, Pei-Chun; Liaw, Shu-Yi; Chen, Chi-Ting - In: Journal of hospitality and tourism insights 6 (2023) 5, pp. 2565-2594
Persistent link: https://www.econbiz.de/10014446452