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Analyse der Patientenzufriedenheit am Beispiel eines Krankenhauses der Grund- und Regelversorgung
Hecht, Kristina - 2010 - 1. Aufl
Persistent link: https://www.econbiz.de/10003949690
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Qualitätsmodell Krankenhaus : (QMK) ; Ergebnis-Messung in der stationären Versorgung ; Abschlussbericht
Schneeweiss, Sebastian (contributor);  … - 2003
Persistent link: https://www.econbiz.de/10001763581
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Patientenzufriedenheit im Krankenhaus : Maßnahmen zur Verbesserung
Ziesche, Anja - 2008 - 1. Aufl.
Persistent link: https://www.econbiz.de/10013441337
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Patient satisfaction and change in medical care provider : a longitudinal study
Marquis, M. Susan; Davies, Allyson Ross; Ware jr., John E. - 1982
Persistent link: https://www.econbiz.de/10000011500
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Is patient satisfaction sensitive to changes in the quality of care? An exploitation of the Hawthorne effect
Leonard, Kenneth Lynch - In: Journal of health economics 27 (2008) 2, pp. 444-459
Persistent link: https://www.econbiz.de/10003731107
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Marketing and reputation aspects of neonatal safeguards and hospital-security systems
Smith, Alan D. - In: Health marketing quarterly 26 (2009/10) 2, pp. 117-144
Persistent link: https://www.econbiz.de/10003860268
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Organizational culture and effectiveness : a study of values, attitudes, and organizational outcomes
Gregory, Brian T.; Harris, Stanley G.; Armenakis, … - In: Journal of business research : JBR 62 (2009) 7, pp. 673-679
Persistent link: https://www.econbiz.de/10003861849
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Interpreting time series of patient satisfaction : macro vs. micro components
Frank, Björn; Sudo, Shuichi; Enkawa, Takao - In: Journal of hospital marketing & public relations 19 (2009) 1, pp. 15-39
Persistent link: https://www.econbiz.de/10003820131