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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
93
Konsumentenverhalten
90
Relationship marketing
85
Beziehungsmarketing
84
Kundenzufriedenheit
26
Einzelhandel
25
Retail trade
25
Service quality
24
Dienstleistungsqualität
22
Marketingmanagement
22
Marketing management
21
Kundenwert
20
Marketing
19
USA
19
Brand management
18
Customer value
18
Markenführung
18
Theorie
18
Theory
18
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16
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15
Distribution channel
15
Vertriebsweg
15
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14
Electronic Commerce
14
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14
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Online retailing
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Online-Handel
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Online-Marketing
12
Dienstleistungssektor
11
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11
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10
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10
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10
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1
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1
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26
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Verhoef, Peter C.
16
Lemon, Katherine N.
5
Tsiros, Michael
4
Wiesel, Thorsten
4
Grewal, Dhruv
3
Hunneman, Auke
3
Roggeveen, Anne L.
3
Sloot, Laurens M.
3
Bolton, Ruth N.
2
Haan, Evert de
2
Langerak, Fred
2
Parasuraman, A.
2
Bolton, Ruth M.
1
Bosma, Joost
1
Bramlett, Matthew D.
1
Bunk, Abraham P.
1
Bügel, Marnix S.
1
Colm, Laura
1
De Keyser, Arne
1
Doorn, Jenny van
1
Emrich, Oliver
1
Field, Joy M.
1
Fotheringham, Darima
1
Gijsenberg, Maarten J.
1
Gustafsson, Anders
1
Heijnsbroek, Martin
1
Herhausen, Dennis
1
Hsieh, J. J. Po-an
1
Huang, Ming-Hui
1
Keiningham, Timothy
1
Klaus, Philipp
1
Kleinlercher, Kristina
1
McColl-Kennedy, Janet R.
1
Melero, Iguácel
1
Mittal, Vikas
1
Ordanini, Andrea
1
Ostrom, Amy L.
1
Ou, Yi-Chun
1
Ou, Yi-chun
1
Rai, Arun
1
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Journal of service research : JSR
4
Journal of retailing
3
Journal of marketing
2
Journal of service research
2
Journal of the Academy of Marketing Science
2
ERIM report series research in management
1
Interfaces : the INFORMS journal on the practice of operations research
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of business research : JBR
1
Journal of public policy & marketing
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing and consumer services
1
MSI reports : working paper series
1
Marketing accountability for marketing and non-marketing outcomes
1
Report / Marketing Science Institute
1
Report / Marketing Science Institute / Marketing Science Institute
1
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ECONIS (ZBW)
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1
Expanding business-to-business customer relationships : modeling the customer's upgrade decision
Bolton, Ruth M.
;
Lemon, Katherine N.
;
Verhoef, Peter C.
- In:
Journal of marketing
72
(
2008
)
1
,
pp. 46-64
Persistent link: https://www.econbiz.de/10003642961
Saved in:
2
A comparison of customer commitment in five sectors using the psychological investment model
Bügel, Marnix S.
;
Bunk, Abraham P.
;
Verhoef, Peter C.
- In:
Journal of relationship marketing : innovations & …
9
(
2010
)
1
,
pp. 2-29
Persistent link: https://www.econbiz.de/10003974297
Saved in:
3
The impact of consumer confidence on store satisfaction and share of wallet formation
Hunneman, Auke
;
Verhoef, Peter C.
;
Sloot, Laurens M.
- In:
Journal of retailing
91
(
2015
)
3
,
pp. 516-532
Persistent link: https://www.econbiz.de/10011377071
Saved in:
4
The predictive ability of different customer feedback metrics for retention
Haan, Evert de
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
International journal of research in marketing : IJRM ; …
32
(
2015
)
2
,
pp. 195-206
Persistent link: https://www.econbiz.de/10011337502
Saved in:
5
Critical incidents and the impact of satisfaction on customer share
Doorn, Jenny van
;
Verhoef, Peter C.
- In:
Journal of marketing
72
(
2008
)
4
,
pp. 123-142
Persistent link: https://www.econbiz.de/10003747976
Saved in:
6
The role of consumer confidence in creating customer loyalty
Ou, Yi-chun
;
Vries, Lisette de
;
Wiesel, Thorsten
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 339-354
Persistent link: https://www.econbiz.de/10010393226
Saved in:
7
The effect of members' satisfaction with a virtual community on member participation
Langerak, Fred
;
Verhoef, Peter C.
;
Verlegh, Peeter W. J.
; …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001732897
Saved in:
8
Customer feedback metrics for marketing accountability
Haan, Evert de
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
Marketing accountability for marketing and …
,
(pp. 49-74)
.
2021
Persistent link: https://www.econbiz.de/10012653774
Saved in:
9
The effects of customer equity drivers on loyalty across services industries and firms
Ou, Yi-Chun
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 336-356
Persistent link: https://www.econbiz.de/10011684991
Saved in:
10
Recasting the customer experience in today's omni-channel environment
Melero, Iguácel
;
Sesé, F. Javier
;
Verhoef, Peter C.
- In:
Universia business review : UBR
(
2016
)
50
,
pp. 18-37
Persistent link: https://www.econbiz.de/10011686074
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