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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
27
Konsumentenverhalten
27
Beziehungsmarketing
20
Relationship marketing
20
Kundenzufriedenheit
16
Hotel industry
14
Hotellerie
14
Brand management
11
Emotion
11
Markenführung
11
Gastronomie
10
Restaurant industry
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Dienstleistungsqualität
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Service quality
8
South Korea
7
Südkorea
7
Arbeitszufriedenheit
6
Brand
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Brand image
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Confidence
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Employee retention
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Job satisfaction
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United States
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Back, Ki-Joon
9
Back, Ki-joon
4
Ahn, Jiseon
3
Lee, Choong-Ki
3
Lee, Jin-soo
3
Lee, Minwoo
3
Kwon, Wooseok
2
Lee, Yong-ki
2
Park, Hyekyung
2
Babin, Barry J.
1
Barišić, Petra
1
Barrett, Betsy
1
Bitaab, Mahsa
1
Chan, Eric S. W.
1
Choe, Yeongbae
1
Choi, Byung-ho
1
Choi, Youngjoon
1
Han, Heesup
1
Hyun, Sunghyup Sean
1
Ju, Yongwook
1
Kim, Dong Jin
1
Kim, Jaewook
1
Lee, Aejoo
1
Lee, Seung-kon
1
Lee, Yong-Ki
1
Olya, Hossein G. T.
1
Park, Jungkun
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International journal of hospitality management
7
Journal of travel and tourism marketing
3
International journal of contemporary hospitality management
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of retailing and consumer services
1
Service business
1
The service industries journal
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ECONIS (ZBW)
16
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1
Impact-range performance analysis and asymmetry analysis for improving quality of Korean food attributes
Back, Ki-joon
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 535-543
Persistent link: https://www.econbiz.de/10009503288
Saved in:
2
What are the triggers of Asian visitor satisfaction and loyalty in the Korean heritage site?
Olya, Hossein G. T.
;
Lee, Choong-Ki
;
Lee, Yong-Ki
; …
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 195-205
Persistent link: https://www.econbiz.de/10011995572
Saved in:
3
Relational benefits, their consequences, and customer membership types
Lee, Yong-ki
;
Choi, Byung-ho
;
Kim, Dong Jin
;
Hyun, …
- In:
The service industries journal
34
(
2014
)
3
,
pp. 230-250
Persistent link: https://www.econbiz.de/10010344134
Saved in:
4
Festivalscapes and patrons' emotions, satisfaction, and loyalty
Lee, Yong-ki
;
Lee, Choong-Ki
;
Lee, Seung-kon
;
Babin, …
- In:
Journal of business research : JBR
61
(
2008
)
1
,
pp. 56-64
Persistent link: https://www.econbiz.de/10003597162
Saved in:
5
Customers' needs satisfaction : a scale validation with refinement in the integrated resort setting
Ahn, Jiseon
;
Back, Ki-Joon
;
Choe, Yeongbae
- In:
International journal of hospitality management
82
(
2019
),
pp. 39-47
Persistent link: https://www.econbiz.de/10012121391
Saved in:
6
Determining the attributes of casino customer satisfaction : applying impact-range performance and asymmetry analyses
Back, Ki-Joon
;
Lee, Choong-Ki
- In:
Journal of travel and tourism marketing
32
(
2015
)
5/6
,
pp. 747-760
Persistent link: https://www.econbiz.de/10011387027
Saved in:
7
The effect of dynamic integrated resort experience on Croatian customer behavior
Ahn, Jiseon
;
Back, Ki-Joon
;
Barišić, Petra
- In:
Journal of travel and tourism marketing
36
(
2019
)
3
,
pp. 358-370
Persistent link: https://www.econbiz.de/10012179409
Saved in:
8
Antecedents and consequences of customer brand engagement in integrated resorts
Ahn, Jiseon
;
Back, Ki-Joon
- In:
International journal of hospitality management
75
(
2018
),
pp. 144-152
Persistent link: https://www.econbiz.de/10011944979
Saved in:
9
Quality of work life and job satisfaction among frontline hotel employees : a self-determination and need satisfaction theory approach
Lee, Jin-soo
;
Back, Ki-joon
;
Chan, Eric S. W.
- In:
International journal of contemporary hospitality management
27
(
2015
)
5
,
pp. 768-789
Persistent link: https://www.econbiz.de/10011405111
Saved in:
10
Country club members' perceptions of value, image congruence, and switching costs : an exploratory study of country club members' loyalty
Back, Ki-joon
;
Lee, Jin-soo
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
4
,
pp. 528-546
Persistent link: https://www.econbiz.de/10003903187
Saved in:
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