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~subject:"Customer satisfaction"
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Customer satisfaction
Website
3,054
Consumer behaviour
985
Konsumentenverhalten
985
Electronic Commerce
913
E-commerce
879
Online-Marketing
859
Internet marketing
849
Online retailing
694
Online-Handel
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454
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364
Benutzerschnittstelle
362
Kundenzufriedenheit
329
Beziehungsmarketing
316
Relationship marketing
315
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301
Service quality
301
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186
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Public relations
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Advertising effects
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Brand management
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Barrio-García, Salvador del
3
Bilgihan, Anil
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Carlson, Jamie
3
Che, Tong
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Dholakia, Ruby R.
3
Khan, Mohammed Naved
3
Kiran, Ravi
3
Lennon, Sharron J.
3
Pereira, Hélia Gonçalves
3
Tandon, Urvashi
3
Zhao, Miao
3
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2
Ahmad, Asad
2
Ba, Sulin
2
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2
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2
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2
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Chaudhury, Abhijit
2
Chen, Ja-Shen
2
Cleff, Thomas
2
Dhingra, Sanjay
2
Dominic, P. D. D.
2
Fan, Qingji
2
Gera, Rajat
2
Guinalíu, Miguel
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Gupta, Shelly
2
Ha, Young
2
Hassanein, Khaled
2
Hua, Zhongsheng
2
Im, Hyunjoo
2
Jeong, Miyoung
2
Khan, Humera
2
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2
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2
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Journal of retailing and consumer services
18
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
10
International journal of electronic marketing and retailing : IJEMR
10
Journal of internet commerce
10
International journal of business information systems : IJBIS
8
International journal of e-business research : an official publication of the Information Resources Management Association
6
International journal of retail & distribution management
6
Journal of travel and tourism marketing
6
Electronic commerce research
5
Journal of business research : JBR
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
International journal of hospitality management
4
International journal of public sector performance management : IJPSPM
4
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
4
Journal of electronic commerce research : JECR
4
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
4
Service business
4
The service industries journal
4
Tourism management : research, policies, practice
4
African journal of science, technology, innovation and development : AJSTID
3
Cogent business & management
3
Information systems and e-business management : ISeB
3
International journal of electronic business
3
International journal of retail and distribution management
3
Journal of customer behaviour
3
Journal of strategic marketing
3
Marketing intelligence & planning
3
Tourism management perspectives : TMP
3
Administrative Sciences : open access journal
2
Asia Pacific journal of marketing and logistics
2
Electronic commerce research and applications
2
European journal of marketing : EJM
2
Gadjah Mada international journal of business
2
Global business review
2
International journal of business excellence
2
International journal of business excellence : IJBEX
2
International journal of business innovation and research
2
International journal of contemporary hospitality management
2
International journal of electronic commerce : IJEC
2
International journal of electronic customer relationship management : IJECRM
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ECONIS (ZBW)
329
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1
Gender differences in user satisfaction of mobile touch screen interfaces : university students' service sites
Alkhaldi, Ayman N.
;
Al-Sa'di, Ahmed
- In:
International journal of innovation and technology …
15
(
2018
)
6
,
pp. 1950003-1-21
Persistent link: https://www.econbiz.de/10011981530
Saved in:
2
A cognitive-affective model of perceived user satisfaction (CAMPUS) : the complementary effects and interdependence of usability and aesthetics in IS design
Coursaris, Constantinos K.
;
Osch, Wietske van
- In:
Information & management : the internat. journal of …
53
(
2016
)
2
,
pp. 252-264
Persistent link: https://www.econbiz.de/10011448496
Saved in:
3
C2C online auction
website
performance : buyer's perspective
Rauniar, Rupak
;
Rawski, Greg
;
Crumbly, Jack
;
Simms, Jack
- In:
Journal of electronic commerce research : JECR
10
(
2009
)
2
,
pp. 56-75
Persistent link: https://www.econbiz.de/10003886467
Saved in:
4
Importance of web functionality support for the individual stages of the customer service life cycle
Pearson, Ann M.
;
Mykytyn, Peter P.
- In:
Journal of internet commerce
8
(
2009
)
3/4
,
pp. 198-221
Persistent link: https://www.econbiz.de/10003941389
Saved in:
5
The perceptual fluency effect on pleasurable online shopping experience
Im, Hyunjoo
;
Lennon, Sharron J.
;
Stoel, Leslie
- In:
Journal of research in interactive marketing : …
4
(
2010
)
4
,
pp. 280-295
Persistent link: https://www.econbiz.de/10008749792
Saved in:
6
Context-general and context-specific determinants of online satisfaction and loyalty for commerce and content sites
Jaiswal, Anand K.
;
Niraj, Rakesh
;
Venugopal, Pingali
- In:
Journal of interactive marketing : a quarterly …
24
(
2010
)
3
,
pp. 222-238
Persistent link: https://www.econbiz.de/10008650974
Saved in:
7
Website
usability, consumer satisfaction and the intention to use a
website
: the moderating effect of perceived risk
Belanche, Daniel
;
Casaló, Luis V.
;
Guinalíu, Miguel
- In:
Journal of retailing and consumer services
19
(
2012
)
1
,
pp. 124-132
Persistent link: https://www.econbiz.de/10009507884
Saved in:
8
Modelling e-service quality and its consequences in India : an SEM approach
Gera, Rajat
- In:
Journal of research in interactive marketing : …
5
(
2011
)
2/3
,
pp. 203-225
Persistent link: https://www.econbiz.de/10009389584
Saved in:
9
The impact of web site quality on flow-related online shopping behaviors in C2C e-marketplaces : a cross-national study
Fan, Qingji
;
Lee, Jeoung Yul
;
Kim, Joong In
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 364-387
Persistent link: https://www.econbiz.de/10009792550
Saved in:
10
Product customization on the web : an empirical study of factors impacting choiceboard user satisfaction
Bharati, Pratyush
;
Chaudhury, Abhijit
-
2010
Persistent link: https://www.econbiz.de/10003911028
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