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Value co-creation or value co-destruction : co-production and its double-sided effect

Wu, Li wei; Rouyer, Ellen; Wang, Chung-Yu - In: International journal of bank marketing 40 (2022) 4, pp. 842-864

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Beyond satisfaction : the relative importance of locational convenience, interpersonal relationships, and commitment across service types

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The bright side and dark side of co-production : a dyadic analysis

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The bright side and dark side of co-production: a dyadic analysis

Wu, Li-Wei - In: Management Decision 55 (2017) 3, pp. 614-631

Purpose Much research has emphasized the importance of service employees as boundary spanners that interact with customers by co-production. Service employees frequently engage in emotional labor in response to co-production requirements. The purpose of this paper is to present a conceptual...

Persistent link: https://www.econbiz.de/10014936343