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The influence of value on loyalty in the supermarket industry
Terblanche, Nic S. - In: Acta oeconomica : periodical of the Hungarian Academy … 63 (2013) 2, pp. 185-200
Persistent link: https://www.econbiz.de/10009760069
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The relationship between store performance and store managers perceptions of their customer services
Terblanche, Nic S. - In: Journal of euromarketing 23 (2014) 4, pp. 5-18
Persistent link: https://www.econbiz.de/10010497686
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Revisiting the supermarket in-store customer shopping experience
Terblanche, Nic S. - In: Journal of retailing and consumer services 40 (2018), pp. 48-59
Persistent link: https://www.econbiz.de/10011801738
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Measuring word-of-mouth activity after a service encounter : are we measuring what customers communicate?
Terblanche, Nic S. - In: Service business 10 (2016) 2, pp. 283-299
Persistent link: https://www.econbiz.de/10011722297