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Patient satisfaction and change in medical care provider : a longitudinal study
Marquis, M. Susan; Davies, Allyson Ross; Ware jr., John E. - 1982
Persistent link: https://www.econbiz.de/10000011500
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Is patient satisfaction sensitive to changes in the quality of care? An exploitation of the Hawthorne effect
Leonard, Kenneth Lynch - In: Journal of health economics 27 (2008) 2, pp. 444-459
Persistent link: https://www.econbiz.de/10003731107
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Marketing and reputation aspects of neonatal safeguards and hospital-security systems
Smith, Alan D. - In: Health marketing quarterly 26 (2009/10) 2, pp. 117-144
Persistent link: https://www.econbiz.de/10003860268
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Organizational culture and effectiveness : a study of values, attitudes, and organizational outcomes
Gregory, Brian T.; Harris, Stanley G.; Armenakis, … - In: Journal of business research : JBR 62 (2009) 7, pp. 673-679
Persistent link: https://www.econbiz.de/10003861849
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Interpreting time series of patient satisfaction : macro vs. micro components
Frank, Björn; Sudo, Shuichi; Enkawa, Takao - In: Journal of hospital marketing & public relations 19 (2009) 1, pp. 15-39
Persistent link: https://www.econbiz.de/10003820131
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Patient satisfaction measurement for in-hospital services : a pilot study in Greece
Priporas, Constantinos-Vasilios; Laspa, Christina; … - In: Journal of medical marketing : device, diagnostic and … 8 (2008) 4, pp. 325-340
Persistent link: https://www.econbiz.de/10003872286
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Das Vertrauen von stationären PatientInnen in Krankenhäusern : die Planung einer explorativen Studie
Hessenkamp, Vanessa - In: Qualitative Marktforschung : Konzepte - Methoden - Analysen, (pp. 863-882). 2007
Persistent link: https://www.econbiz.de/10003485650
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Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services
Hu, Hsiu-yuan; Lee, Yu-cheng; Yen, Tieh-min - In: The TQM journal : the international review of … 22 (2010) 5, pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
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Study regarding customer perception of healthcare service quality in Romanian clinics, based on their profile
Prejmerean, Cornelia; Vasilache, Simona - In: Amfiteatru economic : an economic and business research … 11 (2009) 26, pp. 298-304
Persistent link: https://www.econbiz.de/10008666636
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Keys for successful implementation of total quality management in hospitals
Carman, James M.; Shortell, Stephen M.; Foster, Richard W. - In: Health care management review : HCM review 35 (2010) 4, pp. 283-293
Persistent link: https://www.econbiz.de/10008668637