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Customer satisfaction
Relationship marketing
25,390
Beziehungsmarketing
25,389
Konsumentenverhalten
8,957
Consumer behaviour
8,955
Kundenzufriedenheit
5,432
Dienstleistungsqualität
3,932
Service quality
3,932
Brand management
2,570
Markenführung
2,570
Theorie
2,568
Kundenmanagement
2,561
Theory
2,559
Deutschland
2,449
Germany
2,369
Lieferantenmanagement
2,206
Supplier relationship management
2,206
Social Web
2,062
Social web
2,062
Marketingmanagement
1,926
Marketing management
1,896
Markenimage
1,885
Brand image
1,882
Electronic Commerce
1,800
E-commerce
1,660
Online-Marketing
1,611
Internet marketing
1,581
Kundenwert
1,540
Angebot
1,480
Customer value
1,472
Customer integration
1,468
Kundenintegration
1,468
Vertrauen
1,398
Confidence
1,383
Einzelhandel
1,358
Retail trade
1,339
Brand
1,277
Markenartikel
1,264
Online retailing
1,253
Online-Handel
1,253
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2,535
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928
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4,326
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Graue Literatur
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Non-commercial literature
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Konferenzbeitrag
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Sammelwerk
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Guidebook
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Ratgeber
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5
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5,088
German
342
French
1
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Han, Heesup
33
Homburg, Christian
22
Mattila, Anna S.
20
Svensson, Göran
20
Prentice, Catherine
19
Gil Saura, Irene
15
Aksoy, Lerzan
14
Mittal, Vikas
14
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Blut, Markus
11
Evanschitzky, Heiner
11
Keiningham, Timothy
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Töpfer, Armin
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Bruhn, Manfred
10
McColl-Kennedy, Janet R.
10
Roberts-Lombard, Mornay
10
So, Kevin Kam Fung
10
Stauss, Bernd
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
Larivière, Bart
9
Park, Jungkun
9
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Springer Fachmedien Wiesbaden
6
Harvard Graduate School of Business Administration
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Conference Board
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Eric Cuvillier <Firma>
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Nomos Verlagsgesellschaft
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Shaker Verlag
1
Tartu Ülikool
1
Technische Universität Dresden
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
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Journal of retailing and consumer services
256
International journal of hospitality management
145
Journal of business research : JBR
143
The journal of services marketing
108
Journal of hospitality marketing & management
64
The service industries journal
63
Journal of travel and tourism marketing
59
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
52
Cogent business & management
47
Journal of service research : JSR
44
Services marketing quarterly
43
Service business
42
Journal of service management
40
Journal of strategic marketing
40
Asia Pacific journal of marketing and logistics
39
Industrial marketing management : the international journal for industrial and high-tech firms
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
34
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
International journal of electronic customer relationship management : IJECRM
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic marketing and retailing : IJEMR
28
Journal of service research
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Total quality management & business excellence
25
Journal of retailing
24
European journal of marketing : EJM
23
International journal of quality and service sciences
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of hospitality and tourism insights
22
Journal of marketing
22
The international review of retail, distribution and consumer research
22
Journal of Asian finance, economics and business : JAFEB
21
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
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ECONIS (ZBW)
5,430
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1
Total customer satisfaction : lessons from 50 companies with top quality customer service
Horovitz, Jacques
;
Jurgens-Panak, Michele
-
1992
Persistent link: https://www.econbiz.de/10000346024
Saved in:
2
On custom
Schlicht, Ekkehart
-
1992
Persistent link: https://www.econbiz.de/10000148766
Saved in:
3
Kundenzufriedenheit messen und steigern
Töpfer, Armin
(
ed.
);
Bauer, Ewald
(
contributor
)
-
1999
-
2., erw. und überarb. Aufl.
Persistent link: https://www.econbiz.de/10000682567
Saved in:
4
Customer service : a progress report
Hopkins, David S.
-
1970
Persistent link: https://www.econbiz.de/10000539669
Saved in:
5
Consumers and services
Gabbott, Mark
;
Hogg, Gillian
-
1998
Persistent link: https://www.econbiz.de/10000643442
Saved in:
6
Customer services
Buckner, Leroy M.
;
Dorr, Eugene L.
-
1978
-
2. ed
Persistent link: https://www.econbiz.de/10000053455
Saved in:
7
Analyse der Service-Profit-Chain bei Unternehmensberatungen
Höck, Michael
;
Ringle, Christian M.
- In:
Produkt- und Prozessinnovationen in …
,
(pp. 181-196)
.
2008
Persistent link: https://www.econbiz.de/10003713514
Saved in:
8
Kundenmanagement
leicht gemacht : was die Kunden von Ihnen erwarten und wie Sie dies erfüllen
Preißner, Andreas
-
2009
Kundenmanagement
suchen. … im
Kundenmanagement
(Customer Relationship Management). Der Titel verbindet recht wirkungsvoll das notwendige Wissen aus …
Persistent link: https://www.econbiz.de/10003719520
Saved in:
9
Shared Servicespace : arbeits- und akteursorientierte Gestaltung computerunterstützter Kundeninteraktion
Theißing, Florian
-
2007
Persistent link: https://www.econbiz.de/10003637653
Saved in:
10
Relationship between service quality, customer satisfaction & customer loyalty in Shiraz banking system
Sanayei, Ali
;
Moeini, H.
;
Shafiei, M.
- In:
Journal of international marketing and marketing research
33
(
2008
)
1
,
pp. 31-44
Persistent link: https://www.econbiz.de/10003639592
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