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Customer satisfaction
Beziehungsmarketing
25,343
Relationship marketing
25,340
Konsumentenverhalten
9,227
Consumer behaviour
9,218
Kundenzufriedenheit
5,542
Bankgeschäft
5,222
Banking services
4,765
Zeit
4,607
Time
4,603
Dienstleistungsqualität
4,129
Service quality
4,129
Theorie
3,998
Theory
3,982
Deutschland
3,103
Germany
3,001
Brand management
2,585
Markenführung
2,585
Bank
2,552
Lieferantenmanagement
2,222
Supplier relationship management
2,222
Social Web
2,063
Social web
2,063
USA
2,010
United States
1,978
Marketingmanagement
1,932
Marketing management
1,895
Markenimage
1,885
Brand image
1,883
Electronic Commerce
1,774
E-commerce
1,692
Online-Marketing
1,593
Internet marketing
1,574
Kundenorientierung
1,521
Customer integration
1,514
Kundenintegration
1,514
Kundenwert
1,495
Customer value
1,463
Vertrauen
1,433
Confidence
1,426
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Undetermined
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953
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Ratgeber
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5
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4
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German
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Italian
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Han, Heesup
33
Homburg, Christian
22
Mattila, Anna S.
20
Svensson, Göran
20
Prentice, Catherine
19
Gil Saura, Irene
15
Aksoy, Lerzan
14
Mittal, Vikas
14
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Blut, Markus
11
Evanschitzky, Heiner
11
Keiningham, Timothy
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Roberts-Lombard, Mornay
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Bruhn, Manfred
10
McColl-Kennedy, Janet R.
10
So, Kevin Kam Fung
10
Töpfer, Armin
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
Larivière, Bart
9
Park, Jungkun
9
Ringle, Christian M.
9
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Springer Fachmedien Wiesbaden
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Harvard Graduate School of Business Administration
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Center for Service Excellence
1
Conference Board
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Eric Cuvillier <Firma>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Shaker Verlag
1
Springer-Verlag GmbH
1
Tartu Ülikool
1
Technische Universität Dresden
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
256
Journal of business research : JBR
143
International journal of hospitality management
138
The journal of services marketing
109
The service industries journal
66
Journal of hospitality marketing & management
64
Journal of travel and tourism marketing
59
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Tourism management : research, policies, practice
52
Cogent business & management
49
Services marketing quarterly
45
Journal of service research : JSR
44
Service business
42
Journal of service management
40
Journal of strategic marketing
40
Asia Pacific journal of marketing and logistics
39
The international journal of bank marketing : IJBM
38
The TQM journal : the international review of organizational improvement
37
Industrial marketing management : the international journal for industrial and high-tech firms
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
International journal of electronic customer relationship management : IJECRM
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic marketing and retailing : IJEMR
28
Journal of service research
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Total quality management & business excellence
25
Journal of retailing
24
European journal of marketing : EJM
23
International journal of quality and service sciences
23
Journal of Asian finance, economics and business : JAFEB
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
22
Journal of hospitality and tourism insights
22
Journal of marketing
22
The international review of retail, distribution and consumer research
22
Marketing intelligence & planning
21
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ECONIS (ZBW)
5,533
EconStor
1
USB Cologne (EcoSocSci)
1
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1
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1
The impact of waiting time guarantees on customers' waiting experiences
Kumar, Piyush
;
Kalwani, Manohar U.
;
Dada, Maqbool
-
1997
Persistent link: https://www.econbiz.de/10000971319
Saved in:
2
Unveiling the recovery time zone of tolerance : when time matters in service recovery
Hogreve, Jens
;
Bilstein, Nicola
;
Mandl, Leonhard
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 866-883
Persistent link: https://www.econbiz.de/10011779540
Saved in:
3
The determinants of customer interactions with internet-enabled e-banking services
Liao, Z.
;
Wong, W. K.
- In:
Journal of the Operational Research Society : OR
59
(
2008
)
9
,
pp. 1201-1210
Persistent link: https://www.econbiz.de/10003780158
Saved in:
4
Relationship marketing, customer satisfaction and loyalty : a theoretical and empirical analysis from an Asian perspective
Ndubisi, Nelson Oly
;
Malhotra, Naresh K.
;
Chan Kok Wah
- In:
Journal of international consumer marketing
21
(
2009
)
1
,
pp. 5-16
Persistent link: https://www.econbiz.de/10003890671
Saved in:
5
Kundenzufriedenheit als Indikator der Risikofrühaufklärung bei Banken
Hentschel, Dagmar
-
2006
Persistent link: https://www.econbiz.de/10003404899
Saved in:
6
Mehrwertprogramme zur Steigerung der Kundenbindung bei Banken
Preil, Sebastian
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003465710
Saved in:
7
Customer loyalty and its determinants in a banking services environment
Filip, Alina
;
Anghel, Laurentiu-Dan
- In:
Amfiteatru economic : an economic and business research …
11
(
2009
)
26
,
pp. 288-297
Persistent link: https://www.econbiz.de/10008666638
Saved in:
8
An integrated model of price, service quality, satisfaction and loyalty : an empirical research in the banking sector of Bosnia and Herzegovina
Činjarević, Merima
;
Tatić, Kasim
;
Avdić, Armin
- In:
Economic research
23
(
2010
)
4
,
pp. 142-161
Persistent link: https://www.econbiz.de/10008903507
Saved in:
9
Service quality, customer satisfaction and loyalty : the moderating role of gender
Karatepe, Osman M.
- In:
Journal of business economics and management
12
(
2011
)
2
,
pp. 278-300
Persistent link: https://www.econbiz.de/10009533070
Saved in:
10
Kundenzufriedenheit im Private Banking : eine empirische Analyse
Seiler, Volker
-
2011
-
1. Aufl.
Persistent link: https://www.econbiz.de/10009490399
Saved in:
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