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SEM-based customer satisfaction measurement : on multicollinearity and robust PLS estimation
Westlund, Anders H.; Källström, Mari; Parmler, Johan - In: Total quality management & business excellence : an … 19 (2008) 7/8, pp. 855-869
Persistent link: https://www.econbiz.de/10003749550
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Exploring cross channel dissynergies in multichannel systems
Bauer, Hans H.; Falk, Tomas; Schepers, Jeroen J. L.; … - 2008
Persistent link: https://www.econbiz.de/10003755154
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Understanding satisfied and affectively committed clients' lack of referral intent
Hagenbuch, David J.; Wiese, Michael D.; Dose, Jennifer J.; … - In: Services marketing quarterly 29 (2007/08) 3, pp. 24-74
Persistent link: https://www.econbiz.de/10003756461
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The role of product involvement in e-service evaluations
Wang, Paul; Gudergan, Siegfried; Lings, Ian - In: International journal of electronic marketing and … 2 (2008/09) 1, pp. 59-79
Persistent link: https://www.econbiz.de/10003651016
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The effect of buyers' perceptions of environmental uncertainty on satisfaction and loyalty
Wood, John - In: Journal of marketing theory and practice 16 (2008) 4, pp. 309-320
Persistent link: https://www.econbiz.de/10003766168
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Theoretical model of internet shopping : evidence from a survey in Japan
Atchariyachanvanich, Kanokwan; Okada, Hitishi; … - In: International journal of electronic customer … 2 (2008) 1, pp. 16-33
Persistent link: https://www.econbiz.de/10003772079
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Service quality, customer satisfaction, and customer loyalty in Indian commercial banks
Lenka, Usha; Suar, Damodar; Mohapatra, Pratap K. - In: Journal of entrepreneurship 18 (2009) 1, pp. 47-64
Persistent link: https://www.econbiz.de/10003862535
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The role of etail quality, e-satisfaction and e-trust in online loyalty development process
Kim, Jiyoung; Jin, Byoungho; Swinney, Jane L. - In: Journal of retailing and consumer services 16 (2009) 4, pp. 239-247
Persistent link: https://www.econbiz.de/10003864515
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The measurement of the construct satisfaction in higher education
Alves, Helena; Raposo, Mário - In: The service industries journal 29 (2009) 1/2, pp. 203-218
Persistent link: https://www.econbiz.de/10003849585
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Perspectives of small retailers in the organic market : customer satisfaction and customer enthusiasm
Lülfs-Baden, Frederike; Bolten, Jan; Kennerknecht, Raphael - In: Journal of food products marketing 15 (2009) 3, pp. 267-282
Persistent link: https://www.econbiz.de/10003882711