Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Space race : an inside view of...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
Customer relations
511
Relationship marketing
84
Marketing
68
Kundenmanagement
62
Management
59
Customer loyalty
48
Communication in marketing
39
Consumer behaviour
36
Customer service management
36
customer relations
31
Beziehungsmarketing
30
Beziehungsmanagement
28
Electronic commerce
26
Customer services
25
Banking
17
Consumer satisfaction
17
Internet
16
Selling
16
Marketing strategy
15
Success in business
15
Unternehmen
15
Customer retention
14
Innovation
14
Knowledge management
13
Supplier relations
13
Customer orientation
12
Konsumentenverhalten
12
Kundenbindung
12
Trust
12
Aufsatzsammlung
11
Customers
11
Kundenzufriedenheit
11
Loyalty schemes
11
United Kingdom
11
Advertising
10
Customer services quality
10
Supply chain management
10
Taiwan
10
Competitive advantage
9
more ...
less ...
Online availability
All
Undetermined
41
Free
1
Type of publication
All
Article
43
Book / Working Paper
2
Type of publication (narrower categories)
All
research-article
21
Article in journal
10
Aufsatz in Zeitschrift
10
non-article
4
conceptual-paper
3
review
2
Arbeitspapier
1
Graue Literatur
1
Non-commercial literature
1
Working Paper
1
review-article
1
viewpoint
1
more ...
less ...
Language
All
English
44
Undetermined
1
Author
All
Smith, Malcolm
3
Bellingkrodt, Silvia
2
Chang, Chen
2
Wallenburg, Carl Marcus
2
Abdulhalim, Hisham
1
Acquaah, Moses
1
Ante, S.E.
1
Antonetti, Paolo
1
Babbar, Sunil
1
Baccarani, Claudio
1
Berlin Zipfel, Laura
1
Bernacchi, Michael
1
Beverland, Michael
1
Bhat, Suhail Ahmad
1
Blois, Keith J.
1
Campbell, Colin L.
1
Capozzi, Louis
1
Cheng, Lai‐Yu
1
Chung, Ki‐Han
1
Coates, Graham
1
Crabbe, Margaret J.
1
Crescentini, Alberto
1
Cummings, Krista Hill
1
Darzi, Mushtag Ahmad
1
Dimitriadis, Sergios
1
Donio', Jean
1
Ferraro, Carla
1
Gee, Robert
1
Goodman, Michael B.
1
Greenyer, Andrew
1
Gruber, Thorsten
1
Grzebieniak, Andrzej
1
Hansen, Torben
1
Hedrick, Natalie
1
Hsieh, Chia‐Chuan
1
Huang, C.
1
Iglesias, Víctor
1
Jang Yang, King
1
Javalgi, Rajshekhar (Raj) G.
1
Jaworski, Bernard J.
1
more ...
less ...
Published in...
All
Business horizons
3
International Journal of Bank Marketing
3
Journal of Service Management
3
Journal of Services Marketing
3
Asian Review of Accounting
2
Human Resource Management International Digest
2
Journal of Consumer Marketing
2
Strategic Direction
2
The TQM Journal
2
African journal of economic and management studies : AJEMS
1
Asia Pacific Journal of Marketing and Logistics
1
Business Process Management Journal
1
California management review
1
Corporate Communications: An International Journal
1
Faculty & research / Insead : working paper series
1
Human relations : towards the integration of the social sciences
1
Industrial Management & Data Systems
1
International Journal of Contemporary Hospitality Management
1
International Journal of Operations & Production Management
1
International Journal of Retail & Distribution Management
1
Journal of Applied Accounting Research
1
Journal of Facilities Management
1
Marketing Intelligence & Planning
1
Measuring Business Excellence
1
Nankai Business Review International
1
Olsztyn economic journal
1
Qualitative Market Research: An International Journal
1
The International Journal of Logistics Management
1
The international journal of bank marketing : IJBM
1
The international journal of logistics management
1
The journal of business & industrial marketing
1
more ...
less ...
Source
All
Other ZBW resources
32
ECONIS (ZBW)
11
RePEc
1
USB Cologne (EcoSocSci)
1
Showing
1
-
10
of
45
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Suppliers' power relationships with industrial key customers
Lacoste, Sylvie
;
Blois, Keith J.
- In:
The journal of business & industrial marketing
30
(
2015
)
5
,
pp. 562-571
Persistent link: https://www.econbiz.de/10011339880
Saved in:
2
The determinants of service recovery in the retail industry : a study of micro and small enterprises in Ghana
Crabbe, Margaret J.
;
Acquaah, Moses
- In:
African journal of economic and management studies : AJEMS
7
(
2016
)
1
,
pp. 54-74
Persistent link: https://www.econbiz.de/10011560487
Saved in:
3
Evaluation of the influence of a chosen element of insurance companies' employees behaviour on specific aspects of customer relations management
Grzebieniak, Andrzej
- In:
Olsztyn economic journal
8
(
2013
)
2
,
pp. 177-187
Persistent link: https://www.econbiz.de/10010506161
Saved in:
4
The role of customer relations for innovativeness and customer satisfaction : a comparison of service industries
Bellingkrodt, Silvia
;
Wallenburg, Carl Marcus
- In:
The international journal of logistics management
26
(
2015
)
2
,
pp. 254-274
Persistent link: https://www.econbiz.de/10011478920
Saved in:
5
Denied by an (unexplainable) algorithm : teleological explanations for algorithmic decisions enhance customer satisfaction
Tomaino, Geoffrey
;
Abdulhalim, Hisham
;
Kireyev, Pavel
; …
-
2022
-
Revised version of 2020/39/MKT
Persistent link: https://www.econbiz.de/10013175861
Saved in:
6
Managing your most loyal customer relationships
Larson, John A.
;
Jaworski, Bernard J.
;
Larson, Jack
- In:
Business horizons
64
(
2021
)
1
,
pp. 141-147
Persistent link: https://www.econbiz.de/10012494576
Saved in:
7
How small service failures drive customer defection : introducing the concept of microfailures
Sands, Sean
;
Campbell, Colin L.
;
Shedd, Lois
;
Ferraro, Carla
- In:
Business horizons
63
(
2020
)
4
,
pp. 573-584
Persistent link: https://www.econbiz.de/10012287580
Saved in:
8
The differential treatment of women during service recovery : how perceived social power affects consumers' postfailure compensation
Cummings, Krista Hill
;
Seitchik, Allison E.
- In:
Business horizons
63
(
2020
)
5
,
pp. 647-658
Persistent link: https://www.econbiz.de/10012301448
Saved in:
9
A better way to manage customer experience : lessons from the Royal Bank of Scotland
Maklan, Stan
;
Antonetti, Paolo
;
Whitty, Steve
- In:
California management review
59
(
2017
)
2
,
pp. 92-115
Persistent link: https://www.econbiz.de/10011697214
Saved in:
10
Customer relationship management : an approach to competitive advantage in the banking sector by exploring the mediational role of loyalty
Bhat, Suhail Ahmad
;
Darzi, Mushtag Ahmad
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 388-410
Persistent link: https://www.econbiz.de/10011593782
Saved in:
1
2
3
4
5
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
