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~subject:"Customer satisfaction"
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Customer satisfaction
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Journal of air transport management
5
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Journal of Advances in Management Research
2
Journal of Services Marketing
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of retailing and consumer services
2
Benchmarking: An International Journal
1
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International Journal of Culture, Tourism and Hospitality Research
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International Journal of Quality & Reliability Management
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International journal of global business and competitiveness : a journal of Global Institute of Flexible Systems Management
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ECONIS (ZBW)
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Modeling passengers' future behavioral intentions in airline industry using SEM
Singh, Alok Kumar
- In:
Journal of advances in management research : JAMR
12
(
2015
)
2
,
pp. 107-127
Persistent link: https://www.econbiz.de/10011429366
Saved in:
2
High-performance work practices, career satisfaction, and service recovery performance : a study of flight attendants
Karatepe, Osman M.
;
Vatankhah, Sanaz
- In:
Tourism review : the official journal of the AIEST
70
(
2015
)
1
,
pp. 56-71
Persistent link: https://www.econbiz.de/10011344501
Saved in:
3
Quality of physical surroundings and service encounters, airfare, trust and intention during the flight : age-group difference (young, middle-aged, and mature)
Han, Heesup
;
Hwang, Jinsoo
- In:
International journal of contemporary hospitality management
27
(
2015
)
4
,
pp. 585-607
Persistent link: https://www.econbiz.de/10011326581
Saved in:
4
A fuzzy approach to service quality diagnosis
Ardakani, Saeid Saeida
;
Nejatian, Majid
;
Farhangnejad, …
- In:
Marketing intelligence & planning
33
(
2015
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10010528565
Saved in:
5
Uncovering customer service experiences with Twitter : the case of airline industry
Misopoulos, Fotis
;
Mitic, Miljana
;
Kapoulas, Alexandros
; …
- In:
Management decision : MD
52
(
2014
)
4
,
pp. 705-723
Persistent link: https://www.econbiz.de/10010386768
Saved in:
6
The influence of airline service quality on passenger satisfaction and loyalty : the case of Uganda airline industry
Nambukasa, Juliet
- In:
The TQM journal : the international review of …
25
(
2013
)
5
,
pp. 520-532
Persistent link: https://www.econbiz.de/10010126410
Saved in:
7
Hospitality industry web-based self-service technology adoption model : a cross-cultural perspective
Yee-Sum Lee, Louisa
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
2
,
pp. 162-197
Persistent link: https://www.econbiz.de/10011434635
Saved in:
8
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
9
Customer engagement with tourism brands : scale development and validation
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
- In:
Journal of hospitality & tourism research : JHTR ; the …
38
(
2014
)
3
,
pp. 304-329
Persistent link: https://www.econbiz.de/10010398802
Saved in:
10
A cross cultural investigation of
airlines
service quality throgh integration of Servqual and the Kano model
Basfirinci, Cigdem
;
Mitra, Amitava
- In:
Journal of air transport management
42
(
2015
),
pp. 239-248
Persistent link: https://www.econbiz.de/10010482001
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