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Customer satisfaction
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When sharing consumption emotions with strangers is more satisfying than sharing them with friends
López-López, Inés
;
Ruiz de Maya, Salvador
;
Warlop, Luk
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 475-488
Persistent link: https://www.econbiz.de/10010432155
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2
The impact of complexity and perceived difficulty on consumer revisit intentions
Reynolds, Nina
;
Ruiz de Maya, Salvador
- In:
Journal of marketing management : MM
29
(
2013
)
5/6
,
pp. 625-645
Persistent link: https://www.econbiz.de/10009776462
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