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~subject:"Customer satisfaction"
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Emotionen in der Arbeitswelt :...
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Customer satisfaction
Emotion
10,465
Arbeitsplatz
3,283
Konsumentenverhalten
3,199
Consumer behaviour
3,198
Workplace
1,769
Kognition
1,026
Cognition
1,018
Arbeitszufriedenheit
925
Job satisfaction
905
Intelligenz
872
Arbeitsverhalten
866
Work behaviour
864
Persönlichkeitspsychologie
846
Personality psychology
845
Intelligence
841
Beziehungsmarketing
826
Relationship marketing
826
Experiment
802
Kundenzufriedenheit
799
Organizational behaviour
768
Verhalten in Organisationen
768
Führungsstil
668
Leadership style
662
USA
655
Stress
631
Theorie
626
Theory
614
Brand management
596
Markenführung
596
United States
592
Work stress
584
Service quality
565
Dienstleistungsqualität
564
Deutschland
503
Arbeitspsychologie
485
Organizational psychology
465
Werbewirkung
454
Advertising effects
452
Emotions
431
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103
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719
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80
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Graue Literatur
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Han, Heesup
9
Barnes, Donald C.
6
Prayag, Girish
6
Vázquez Casielles, Rodolfo
6
Hosany, Sameer
5
Ladhari, Riadh
5
Medler-Liraz, Hana
5
Vinh Van Thai
5
Chebat, Jean-Charles
4
Hanks, Lydia
4
Hyun, Sunghyup Sean
4
Lee, Choong-Ki
4
Mattila, Anna S.
4
Miao, Li
4
Surachartkumtonkun, Jiraporn
4
Svensson, Göran
4
Torres, Edwin N.
4
Alrawadieh, Zaid
3
Amin, Muslim
3
Bagozzi, Richard P.
3
Baloglu, Seyhmus
3
Bilgihan, Anil
3
Busser, James
3
Cai, Ruiying
3
Calvo-Porral, Cristina
3
Cervera-Taulet, Amparo
3
Chi, Nai-Wen
3
Cobanoglu, Cihan
3
Du, Jiangang
3
Fan, Xiucheng
3
Folse, Judith Anne Garretson
3
Frese, Michael
3
Giardini, Angelo
3
Gremler, Dwayne D.
3
Guchait, Priyanko
3
Gustafsson, Anders
3
Ha Nam Khanh Giao
3
Herter, Márcia Maurer
3
Huan, Tzung-cheng
3
Hussein, Ananda Sabil
3
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Eric Cuvillier <Firma>
1
European Society for Opinion and Marketing Research
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Technische Universität Dresden
1
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International journal of hospitality management
53
Journal of business research : JBR
27
Journal of retailing and consumer services
23
Journal of travel and tourism marketing
20
Journal of hospitality marketing & management
19
The journal of services marketing
19
Tourism management perspectives : TMP
14
International journal of contemporary hospitality management
13
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
13
Tourism management : research, policies, practice
13
The service industries journal
12
Psychology & marketing
11
Service business
9
Journal of service theory and practice : JSTP
8
Services marketing quarterly
8
European journal of marketing : EJM
7
Journal of service research : JSR
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Journal of Asian finance, economics and business : JAFEB
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of the Academy of Marketing Science
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal of air transport management
5
Journal of marketing management : MM
5
Journal of service management
5
Managing service quality : MSQ ; an international journal
5
Nepalese journal of economics : a publication of Uniglobe College
5
Tourism analysis : an interdisciplinary tourism & hospitality journal
5
Tourism review
5
European journal of marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of business excellence : IJBEX
4
International journal of quality and service sciences
4
International journal of services and operations management
4
Journal of business ethics : JOBE
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of international trade & commerce
4
Journal of management : JOM
4
Journal of service research
4
Journal of service theory and practice
4
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ECONIS (ZBW)
799
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1
Employee satisfaction with the physical work environment : the importance of a need based approach
Budie, rt
;
Appel-Meulenbroek, Rianne
;
Kemperman, Astrid
; …
- In:
International journal of strategic property management
23
(
2019
)
1
,
pp. 36-49
Persistent link: https://www.econbiz.de/10013414423
Saved in:
2
Customer satisfaction and quality management
1991
Persistent link: https://www.econbiz.de/10000112418
Saved in:
3
Linking service employees' emotional competence to customer satisfaction : a multilevel approach
Giardini, Angelo
;
Frese, Michael
- In:
Journal of organizational behavior : OB ; the internat. …
29
(
2008
)
2
,
pp. 155-170
Persistent link: https://www.econbiz.de/10003729769
Saved in:
4
Emotional dissonance and customer service : an exploratory study
Julian, Craig C.
- In:
Services marketing quarterly
29
(
2007/08
)
3
,
pp. 1-23
Persistent link: https://www.econbiz.de/10003756449
Saved in:
5
The role of cognition and affect in the formation of customer satisfaction judgements concerning service recovery encounters
Schoefer, Klaus
- In:
Journal of consumer behaviour : an international …
7
(
2008
)
3
,
pp. 210-221
Persistent link: https://www.econbiz.de/10003740930
Saved in:
6
Effects of communicating emotions on consumer perceptions of fairness
Lee, Sooyeon Nikki
-
2004
Persistent link: https://www.econbiz.de/10003776858
Saved in:
7
Customer (in)justice and emotional labor : the role of perspective taking, anger, and emotional regulation
Rupp, Deborah E.
;
McCance, A. Silke
;
Spencer, Sharmin
; …
- In:
Journal of management : JOM
34
(
2008
)
5
,
pp. 903-924
Persistent link: https://www.econbiz.de/10003774809
Saved in:
8
Emotional labor, well-being, and performance
Holman, David
;
Martinez-Iñigo, David
;
Totterdell, Peter
- In:
The Oxford handbook of organizational well-being
,
(pp. 331-355)
.
2008
Persistent link: https://www.econbiz.de/10003776685
Saved in:
9
Kundenlob - Integration durch positives Feedback
Stauss, Bernd
- In:
Kundenintegration : Forum Dienstleistungsmanagement
,
(pp. 315-342)
.
2009
Persistent link: https://www.econbiz.de/10003808724
Saved in:
10
Determinants of dining satisfaction and post-dining behavioral intentions
Ladhari, Riadh
;
Brun, Isabelle
;
Morales Alvarez, Miguel
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 563-573
Persistent link: https://www.econbiz.de/10003860311
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