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Shared Servicespace : arbeits- und akteursorientierte Gestaltung computerunterstützter Kundeninteraktion
Theißing, Florian - 2007
Persistent link: https://www.econbiz.de/10003637653
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How do customers perceive service quality in differently structured fast food restaurants?
Cao, Yang; Kim, Kyungmin - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 99-117
Persistent link: https://www.econbiz.de/10010526372
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Processual antecedents of perceived channel conflict in franchising
Weaven, Scott K.; Grace, Debra A.; Frazer, Lorelle; … - In: Journal of business economics and management 15 (2014) 2, pp. 316-334
Persistent link: https://www.econbiz.de/10010376630
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How franchiser and franchisee relationships affect franchisees' satisfaction? : the importance of fairness, communication and trust as ethical bases of relationship marketing
Dubost, Nathalie; Guilloux, Véronique; Kalika, Michel; … - In: International journal of entrepreneurship and small business 6 (2008) 1, pp. 155-172
Persistent link: https://www.econbiz.de/10003717998
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Organizational Citizenship Behavior von Kundenkontaktmitarbeitern : eine empirische Analyse relevanter Einflussgrößen im Dienstleistungsfranchising
Lingenfelder, Michael; Schulze, Martin; Steymann, Gloria - In: Vielfalt und Einheit in der Marketingwissenschaft : ein …, (pp. 523-549). 2007
Persistent link: https://www.econbiz.de/10003532011
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An empirical analysis of franchisee value-in-use, investment risk and relational satisfaction
Grace, Debra; Weaven, Scott - In: Journal of retailing 87 (2011) 3, pp. 366-380
Persistent link: https://www.econbiz.de/10009380006
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Special issue: franchising and retailing
Dant, Rajiv P. (contributor) - 2011
Persistent link: https://www.econbiz.de/10009380048
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How employer and employee satisfaction affect customer satisfaction : an application to franchise services
Evanschitzky, Heiner; Groening, Christopher; Mittal, Vikas - In: Journal of service research : JSR 14 (2011) 2, pp. 136-148
Persistent link: https://www.econbiz.de/10009266749
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An agency perspective on service triads : linking operational and financial performance
Zhang, Jie J.; Lawrence, Benjamin; Anderosn, Chris K. - In: Journal of operations management 35 (2015), pp. 56-66
Persistent link: https://www.econbiz.de/10011284723
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Using discriminant analysis to classify satisfaction data to facilitate planning in a franchise context
Facca, Tina M. - In: Journal of strategic marketing 21 (2013) 2, pp. 125-139
Persistent link: https://www.econbiz.de/10009732226