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~subject:"Customer satisfaction"
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Customer satisfaction
Distribution channel
4,918
Vertriebsweg
4,886
Relationship marketing
1,887
Consumer behaviour
1,877
Beziehungsmarketing
1,823
Kundenbindung
1,814
Konsumentenverhalten
1,772
security
1,070
Customer loyalty
1,051
Theorie
1,051
Theory
1,050
Einzelhandel
1,047
Retail trade
1,024
Sicherheit
999
Customer retention
924
Kundenzufriedenheit
899
Deutschland
890
Electronic Commerce
837
Germany
768
E-commerce
756
Online-Handel
738
Online retailing
737
Supply chain
693
Lieferkette
692
Service quality
624
Security
611
Dienstleistungsqualität
580
Absatzweg
575
Marketingmanagement
559
Lieferantenmanagement
546
Supplier relationship management
546
Marketing management
535
customer loyalty
496
USA
467
Preismanagement
459
Pricing strategy
459
United States
439
Marketing
432
Game theory
411
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6
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1,028
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65
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17
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Prentice, Catherine
9
Frank, Björn
6
Kandampully, Jay
6
Aksoy, Lerzan
5
Rodríguez del Bosque, Ignacio A.
5
Baumann, Chris
4
Bilgihan, Anil
4
Enkawa, Takao
4
Izogo, Ernest Emeka
4
Makanyeza, Charles
4
Román, Sergio
4
Chahal, Hardeep
3
Chen McCain, Shiang-Lih
3
Evanschitzky, Heiner
3
Falk, Tomas
3
Fongsuwan, Wanno
3
Gan, Christopher
3
Gouthier, Matthias
3
Hammerschmidt, Maik
3
Han, Heesup
3
Hapsari, Raditha
3
Hussein, Ananda Sabil
3
Huy Tuu, Ho
3
Jaiswal, Deepak
3
Jaiyeoba, Olumide Olasimbo
3
Kant, Rishi
3
Keiningham, Timothy
3
Kim, Minjeong
3
Langmann, Kristin
3
Loureiro, Sandra Maria Correia
3
Marimon, Frederic
3
Marimuthu, Malliga
3
Martínez, Patricia
3
Mattila, Anna S.
3
Mavondo, Felix
3
Ottar Olsen, Svein
3
Pérez, Andrea
3
Rahman, Hasebur
3
Ringle, Christian M.
3
Riquelme, Isabel P.
3
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Nomos Verlagsgesellschaft
3
Center for Service Excellence
1
Dpunkt.Verlag <Heidelberg>
1
Ernst-Moritz-Arndt-Universität Greifswald
1
European Business School <Oestrich-Winkel>
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Freie Universität Berlin
1
ISM University of Management and Economics
1
Springer Fachmedien Wiesbaden
1
Technische Universität Dresden
1
Technische Universität Hamburg
1
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Journal of retailing and consumer services
45
Journal of Services Marketing
29
International Journal of Bank Marketing
24
European Journal of Marketing
21
Journal of business research : JBR
16
The service industries journal
15
International journal of contemporary hospitality management
12
International Journal of Retail & Distribution Management
11
International journal of hospitality management
11
Journal of hospitality marketing & management
11
Cogent business & management
10
International Journal of Contemporary Hospitality Management
10
Journal of Consumer Marketing
10
The TQM journal : the international review of organizational improvement
10
Marketing Intelligence & Planning
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
Service business
8
Services marketing quarterly
8
SpringerLink / Bücher
8
Asia Pacific Journal of Marketing and Logistics
7
Asia Pacific journal of marketing and logistics
7
International journal of retail and distribution management
7
Journal of Service Management
7
Journal of service management
7
Journal of the Academy of Marketing Science
7
The international journal of bank marketing : IJBM
7
The journal of services marketing
7
International Journal of Quality & Reliability Management
6
International journal of electronic marketing and retailing : IJEMR
6
International journal of quality & reliability management
6
International journal of quality and service sciences
6
Journal of open innovation : technology, market, and complexity
6
Marketing intelligence & planning
6
Psychology & marketing
6
The TQM Journal
6
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of electronic customer relationship management : IJECRM
5
International journal of services and operations management : IJSOM
5
Journal of Asian finance, economics and business : JAFEB
5
Journal of Business & Industrial Marketing
5
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ECONIS (ZBW)
882
Other ZBW resources
201
RePEc
16
EconStor
6
BASE
5
USB Cologne (EcoSocSci)
1
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1
Moderators of the effect of viewer satisfaction on loyalty towards television channels in Harare, Zimbabwe
Makanyeza, Charles
;
Gomwe, Adolf Garikai
;
Jaiyeoba, …
- In:
Journal of African business
23
(
2022
)
4
,
pp. 851-868
Persistent link: https://www.econbiz.de/10013417073
Saved in:
2
An analysis of operations-oriented drivers of customer loyalty for two service channels
Prud'homme, Andrea M.
;
Boyer, Kenneth K.
;
Hult, G. Tomas M.
- In:
Direct marketing : an international journal
1
(
2007
)
2
,
pp. 78-101
Persistent link: https://www.econbiz.de/10003936938
Saved in:
3
Causal recipes for customer loyalty to travel agencies : differences between online and offline customers
Silva, Graça Miranda
;
Gonc̦alves, Helena Martins
- In:
Journal of business research : JBR
69
(
2016
)
11
,
pp. 5512-5518
Persistent link: https://www.econbiz.de/10011590571
Saved in:
4
Empirical study on multi-channel service quality and customer loyalty of retailers
Yong-zhi, Qi
- In:
Journal of electronic commerce in organizations : the …
12
(
2014
)
4
,
pp. 1-12
Persistent link: https://www.econbiz.de/10010506943
Saved in:
5
Meassevuring e-service quality, satisfaction and loyalty of customer in the online channel of the modern retail
Veloso, Cláudia Miranda
;
Magueta, Daniel
;
Sousa, Bruno
; …
- In:
Inventi impact: retailing & consumer services
(
2021
)
1
,
pp. 28-42
Persistent link: https://www.econbiz.de/10012601930
Saved in:
6
Quality of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness
Gao, Mengjia
;
Huang, Lin
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665902
Saved in:
7
Consumer response to marketing channels : a demand-based approach
Andersen, Peter
;
Weisstein, Fei L.
;
Song, Lei
- In:
Journal of marketing channels : distribution systems, …
26
(
2020
)
1
,
pp. 43-59
Persistent link: https://www.econbiz.de/10012258186
Saved in:
8
Online retailer cold chain physical distribution service quality and consumers : evidence from China during the COVID-19 pandemic
Su, Miao
;
Zhao, Jinjing
;
Qi, Guanqiu
;
Kim, Junseung
; …
- In:
International journal of logistics : research and …
26
(
2023
)
4
,
pp. 442-459
Persistent link: https://www.econbiz.de/10014322001
Saved in:
9
Model for measuring customer loyalty towards a service provider
Skačkauskienė, Ilona
;
Vilkaitė-Vaitonė, Neringa
; …
- In:
Journal of business economics and management
16
(
2015
)
6
,
pp. 1185-1200
Persistent link: https://www.econbiz.de/10011421758
Saved in:
10
Net promoter score : a conceptual analysis
Mandal, Pratap Chandra
- In:
International journal of management concepts and …
8
(
2014
)
4
,
pp. 209-219
Persistent link: https://www.econbiz.de/10011284557
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