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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
41
Konsumentenverhalten
41
Relationship marketing
33
Beziehungsmarketing
32
Social Web
20
Social web
20
Dienstleistungsqualität
11
Internet marketing
11
Kundenzufriedenheit
11
Online-Marketing
11
Service quality
11
USA
11
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11
Virtual reality
10
marketing
10
E-commerce
8
Electronic Commerce
8
Lieferantenmanagement
8
Supplier relationship management
8
Virtuelle Realität
8
Customer service
7
Dienstleistungssektor
7
Distribution channel
7
Einzelhandel
7
Kundenservice
7
Marketing management
7
Marketingmanagement
7
Online retailing
7
Online-Handel
7
Retail trade
7
Service industry
7
Vertriebsweg
7
B-to-B-Marketing
6
Business-to-business marketing
6
Corporate Social Responsibility
6
Corporate social responsibility
6
Innovation
6
Netherlands
6
Niederlande
6
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English
11
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Ruyter, Ko de
6
Wetzels, Martin
5
Birgelen, Marcel van
2
Beuningen, Jacqueline van
1
Bloemer, Johanna M.
1
Caniëls, Marjolein
1
Carlson, Jamie
1
Dabholkar, Pratibha A.
1
Delcourt, Cécile
1
Dolen, Willemijn M. van
1
Feinberg, Richard A.
1
Gangstad, Elizabeth
1
Gremler, Dwayne D.
1
Grewal, Dhruv
1
Gudergan, Siegfried
1
Klaus, Philipp
1
Laer, Tom van
1
Mathies, Christine
1
Neghina, Carmen
1
Patterson, Paul G.
1
Piyathasanan, Bhuminan
1
Rahman, Syed Mahmudur
1
Riel, Allard C. R. van
1
Schnurr, Benedikt
1
Warrington, Patricia T.
1
Wetzels, Ruud W. H.
1
van Laer, Tom
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Journal of retailing
2
Journal of retailing and consumer services
2
Contemporary research in e-branding
1
International journal of electronic commerce : IJEC
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of service management
1
Journal of service research : JSR
1
Marketing theory
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ECONIS (ZBW)
11
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1
The power of self-efficacy change during service provision : making your customers feel better about themselves pays off
Beuningen, Jacqueline van
;
Ruyter, Ko de
;
Wetzels, Martin
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 108-125
Persistent link: https://www.econbiz.de/10008826883
Saved in:
2
A hierarchical model of virtual experience and its influences on the perceived value and loyalty of customers
Piyathasanan, Bhuminan
;
Mathies, Christine
;
Wetzels, Martin
- In:
International journal of electronic commerce : IJEC
19
(
2014/2015
)
2
,
pp. 126-158
Persistent link: https://www.econbiz.de/10011433898
Saved in:
3
In stories we trust : how narrative apologies provide cover for competitive vulnerability after integrity-violating blog posts
Laer, Tom van
;
Ruyter, Ko de
- In:
International journal of research in marketing : IJRM ; …
27
(
2010
)
2
,
pp. 164-174
Persistent link: https://www.econbiz.de/10003987364
Saved in:
4
Satisfaction with online commercial group chat : the influence of perceived technology attributes, chat group characteristics, and advisor communication style
Dolen, Willemijn M. van
;
Dabholkar, Pratibha A.
; …
- In:
Journal of retailing
83
(
2007
)
3
,
pp. 339-358
Persistent link: https://www.econbiz.de/10003517362
Saved in:
5
Multi-channel retailing and customer satisfaction : implications for e-CRM
Warrington, Patricia T.
;
Gangstad, Elizabeth
;
Feinberg, …
- In:
Contemporary research in e-branding
,
(pp. 280-291)
.
2009
Persistent link: https://www.econbiz.de/10003778273
Saved in:
6
The conditional enjoyment-enhancing effect of shipping box aesthetics
Schnurr, Benedikt
;
Wetzels, Martin
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012305268
Saved in:
7
There is a secret to success : Linking customer experience management practices to profitability
Wetzels, Ruud W. H.
;
Klaus, Philipp
;
Wetzels, Martin
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303332
Saved in:
8
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
9
Value cocreation in service interactions : dimensions and antecedents
Neghina, Carmen
;
Caniëls, Marjolein
;
Bloemer, Johanna M.
; …
- In:
Marketing theory
15
(
2015
)
2
,
pp. 221-242
Persistent link: https://www.econbiz.de/10011494612
Saved in:
10
Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
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