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Service quality, client satisfaction and loyalty towards audit firms

Ismail, Ishak; Haron, Hasnah; Nasir Ibrahim, Daing; … - In: Managerial Auditing Journal 21 (2006) 7, pp. 738-756

Purpose – The purpose of this paper is to explore the relationship between audit service quality, client satisfaction and loyalty to the audit firms. SERVQUAL model was used to measure the perceptions and expectations of public listed companies on the services received from audit firms....

Persistent link: https://www.econbiz.de/10014929032

The impact of service quality in postal services: the mediating role of self-service technology

Salmi Mohd Isa; Shaian Kiumarsi - In: International journal of services and operations management 33 (2019) 3, pp. 395-419

Persistent link: https://www.econbiz.de/10012145308

The effect of service innovation on service loyalty in post offices

Shaian Kiumarsi; Salmi Mohd Isa; Jayaraman, Krishnaswamy; … - In: International journal of business innovation and … 21 (2020) 1, pp. 108-127

Persistent link: https://www.econbiz.de/10012149128

Perceived justice in service recovery and switching intention : evidence from Malaysian mobile telecommunication industry

Nikbin, Davoud; Ishak Ismail; Marimuthu, Malliga; … - In: Management research review 35 (2012) 3/4, pp. 309-325

Persistent link: https://www.econbiz.de/10009534148

Effects of stability and controllability attribution on service recovery evaluation in the context of the airline industry

Nikbin, Davoud; Marimuthu, Malliga; Hyun, Sunghyup Sean; … - In: Journal of travel and tourism marketing 31 (2014) 7/8, pp. 817-834

Persistent link: https://www.econbiz.de/10010469250

The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions

Davoud Nikbin; Ishak Ismail; Malliga Marimuthu - In: Service business 7 (2013) 3, pp. 419-435

Persistent link: https://www.econbiz.de/10009776971

An additional dimension in determining the net promotion score for business planning

Jeyraman, K.; Soh, Keng Lin; Ismail, Ishak - In: Problems and perspectives in management : PPM ; … 7 (2009) 2, pp. 90-95

Persistent link: https://www.econbiz.de/10003892222

The impact of causal attributions on customer satisfaction and switching intention : empirical evidence from the airline industry

Nikbin, Davoud; Ismail, Ishak; Marimuthu, Malliga - In: Journal of air transport management 25 (2012), pp. 37-39

Persistent link: https://www.econbiz.de/10009664102

The effects of perceived servive fairness on satisfaction trust, and ebhavioural intentions

Nikbin, Davoud; Ismail, Ishak; Marimuthu, Malliga; … - In: Singapore management review : Asia Pacific journal of … 33 (2011) 2, pp. 58-73

Persistent link: https://www.econbiz.de/10009300412