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~subject:"Customer satisfaction"
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Customer satisfaction
Dienstleistung
17
Marketing
14
Production management
13
Prozessmanagement
13
Produktionswirtschaft
12
Theorie
12
Theory
12
Business process management
11
Dienstleistungsmanagement
11
Service management
11
Service quality
11
Beziehungsmarketing
10
Consumer behaviour
10
Dienstleistungsqualität
10
Dienstleistungssektor
10
Konsumentenverhalten
10
Lehrbuch
10
Operations Management
10
Relationship marketing
10
Service industry
9
Services
9
Management
7
Human Resource Management
6
Kundenzufriedenheit
6
Personalmanagement
6
Banks and banking
5
Customers
5
Dienstleistungsmarketing
5
Foreign - United States
5
Großbritannien
5
Innovation
5
Operations management
5
Preismanagement
5
Pricing strategy
5
Services marketing
5
United Kingdom
5
Willingness to pay
5
Bibliometrics
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Bibliometrie
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English
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Bowen, David E.
3
Johnston, Robert
2
Andreassen, Tor W.
1
Bowen, David
1
Cunliffe, Melissa
1
De Keyser, Arne
1
Ince, Teresa
1
Kong, Xiangyu
1
Kunz, Werner
1
Larivière, Bart
1
Llosa, Sylvie
1
Nicod, Lionel
1
Schneider, Benjamin
1
Sirianni, Nancy J.
1
Voss, Christopher A.
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Wünderlich, Nancy V.
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Journal of business research : JBR
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Managing service quality : MSQ ; an international journal
1
Service business : an international journal
1
The service industries journal
1
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ECONIS (ZBW)
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1
A service climate synthesis and future research agenda
Bowen, David E.
;
Schneider, Benjamin
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 5-22
Persistent link: https://www.econbiz.de/10010356892
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2
Consumer satisfaction and services : insights from dive tourism
Ince, Teresa
;
Bowen, David
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 1769-1792
Persistent link: https://www.econbiz.de/10009298391
Saved in:
3
Customer proactive training vs customer reactive training in retail store settings : effects on script proficiency, customer satisfaction, and sales volume
Nicod, Lionel
;
Llosa, Sylvie
;
Bowen, David E.
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012268798
Saved in:
4
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
5
Complaint management and the role of the chief executive
Cunliffe, Melissa
;
Johnston, Robert
- In:
Service business : an international journal
2
(
2008
)
1
,
pp. 47-63
Persistent link: https://www.econbiz.de/10003692359
Saved in:
6
The customer experience : a road-map for improvement
Johnston, Robert
;
Kong, Xiangyu
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10008989023
Saved in:
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