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Customer satisfaction
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Trust, satisfaction, and online repurchase intention : the moderating role of perceived effectiveness of e-commerce institutional mechanisms
Fang, Yulin
;
Qureshi, Israr
;
Sun, Heshan
;
McCole, Patrick
; …
- In:
Management information systems : mis quarterly
38
(
2014
)
2
,
pp. 407-427
Persistent link: https://www.econbiz.de/10010425085
Saved in:
2
Satisfaction to stay, regret to switch : understanding post-adoption regret in choosing competing technologies when herding
Zou, Haiyun
;
Sun, Heshan
;
Fang, Yulin
- In:
Information systems research : ISR
34
(
2023
)
4
,
pp. 1455-1475
Persistent link: https://www.econbiz.de/10014487312
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