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Customer satisfaction
Brasilien
36,663
Brazil
28,413
Relationship marketing
25,939
Beziehungsmarketing
25,264
Hochschule
24,044
Higher education institution
19,920
Students
15,192
Studierende
14,813
Consumer behaviour
10,271
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10,207
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6,757
Kundenzufriedenheit
5,673
Germany
5,485
USA
5,425
United States
5,188
Service quality
4,742
Dienstleistungsqualität
4,739
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4,624
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4,485
Theorie
4,355
Theory
4,309
Brand management
3,001
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2,998
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2,848
Social Web
2,580
Social web
2,577
Marketingmanagement
2,466
Unternehmensgründung
2,465
Target group
2,453
Marketing management
2,452
Business start-up
2,403
Bildungsverhalten
2,401
Educational behaviour
2,359
Forschungskooperation
2,340
Research collaboration
2,317
Innovation
2,290
Indien
2,246
Lieferantenmanagement
2,246
Supplier relationship management
2,244
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Han, Heesup
33
Homburg, Christian
22
Mattila, Anna S.
20
Prentice, Catherine
19
Svensson, Göran
19
Usman, Osly
17
Gil Saura, Irene
15
Aksoy, Lerzan
14
Mittal, Vikas
14
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
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Stock-Homburg, Ruth
12
Balaji, M. S.
11
Evanschitzky, Heiner
11
Keiningham, Timothy
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Blut, Markus
10
Bruhn, Manfred
10
McColl-Kennedy, Janet R.
10
So, Kevin Kam Fung
10
Töpfer, Armin
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
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9
Park, Jungkun
9
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Ringle, Christian M.
9
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1
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1
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1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
Förderverein für Marketing an der Universität Hohenheim
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
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National Bureau of Economic Research
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Tartu Ülikool
1
Technische Universität Dresden
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
257
Journal of business research : JBR
143
International journal of hospitality management
140
The journal of services marketing
108
The service industries journal
68
Journal of hospitality marketing & management
65
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
65
Journal of travel and tourism marketing
60
International journal of contemporary hospitality management
53
Cogent business & management
52
Tourism management : research, policies, practice
51
Services marketing quarterly
46
Journal of service research : JSR
45
Service business
44
The TQM journal : the international review of organizational improvement
44
Asia Pacific journal of marketing and logistics
41
Journal of service management
40
Journal of strategic marketing
39
Industrial marketing management : the international journal for industrial and high-tech firms
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
The international journal of bank marketing : IJBM
34
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
International journal of quality and service sciences
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic customer relationship management : IJECRM
30
Total quality management & business excellence
30
Journal of marketing for higher education
27
Journal of service research
27
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Journal of Asian finance, economics and business : JAFEB
25
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
International journal of electronic marketing and retailing : IJEMR
24
European journal of marketing : EJM
23
Journal of marketing
22
Journal of retailing
22
The international review of retail, distribution and consumer research
22
International journal of business information systems : IJBIS
21
Journal of hospitality and tourism insights
21
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ECONIS (ZBW)
5,660
Other ZBW resources
61
RePEc
2
BASE
1
EconStor
1
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1
Customer satisfaction as a marketing concept in higher education
Andrlic, Berislav
;
Budic, Hrvoje
;
Pismis, Vjekoslav
- In:
Analele ştiinţifice ale Univerşităţii Alexandru …
60
(
2013
)
1
,
pp. 21-30
Persistent link: https://www.econbiz.de/10010390508
Saved in:
2
Linking brand orientation with service quality, satisfaction, and positive word-of-mouth : evidence from the higher education sector
Casidy, Riza
- In:
Journal of nonprofit & public sector marketing
26
(
2014
)
2
,
pp. 142-161
Persistent link: https://www.econbiz.de/10010382656
Saved in:
3
The role of perceived market orientation in the higher education sector
Casidy, Riza
- In:
Australasian marketing journal
22
(
2014
)
2
,
pp. 155-163
Persistent link: https://www.econbiz.de/10010400503
Saved in:
4
Influence of undergraduate experience on alumni loyalty to their alma mater in the Tanzania's higher education context
Bwemelo, Gordian Stanslaus
;
Magasi, Chacha
-
2022
Persistent link: https://www.econbiz.de/10013397890
Saved in:
5
The impact of brand strength on satisfaction, loxaltry and WOM : an empirical examination in the higher education sector
Casidy, Riza
;
Wymer, Walter
- In:
The journal of brand management : an international journal
22
(
2015
)
2
,
pp. 117-135
Persistent link: https://www.econbiz.de/10011288584
Saved in:
6
Effect of student perceived service quality on student satisfaction, loyalty and motivation in Indian universities : development of HiEduQual
Annamdevula, Subrahmanyam
;
Bellamkonda, Raja Shekhar
- In:
Journal of modelling in management
11
(
2016
)
2
,
pp. 488-517
Persistent link: https://www.econbiz.de/10011529513
Saved in:
7
Students
as customers : service process development for improved student's customer experience at BusinessLab of Laurea University of Applied Sciences, Finland
Mononen, Asko
;
Kortelainen, Mika
;
Hellgrén, Anni
- In:
Advances in applied business research : the L.A.B.S. …
,
(pp. 219-236)
.
2016
Persistent link: https://www.econbiz.de/10011489170
Saved in:
8
PAKSERV : measuring higher education service quality in a collectivist cultural context
Kashif, Muhammad
;
Thurasamy Ramayah
;
Syamsulang Sarifuddin
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 265-278
Persistent link: https://www.econbiz.de/10011558175
Saved in:
9
The influence of university sustainability practices on student loyalty : an empirical study from Vietnam
Thuy Thanh Thi Doan
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
10
,
pp. 177-185
Persistent link: https://www.econbiz.de/10012671109
Saved in:
10
Effect of service quality toward student satisfaction and loyalty in higher education
Mulyono, Hardi
;
Hadian, Arief
;
Purba, Nelvitia
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 929-938
Persistent link: https://www.econbiz.de/10012671515
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