Similar Search Results

What’s important for relationship management? The mediating roles of relational trust and satisfaction for loyalty of cooperative banks’ customers

Damberg, Svenja; Schwaiger, Manfred; Ringle, Christian M. - In: Journal of Marketing Analytics 10 (2021) 1, pp. 3-18

Building on the corporate reputation model, this study investigates the drivers of customer-based corporate reputation. We consider two corporate reputation dimensions (i.e., the cognitive dimension competence and the affective dimension likeability, and their effects on customer satisfaction...

Persistent link: https://www.econbiz.de/10014501633

The relationship between sense of community and satisfaction on future intentions to attend an association's annual meeting

Hahm, Jeeyeon; Breiter Terry, Deborah; Severt, Kimberly; … - In: Tourism management : research, policies, practice 52 (2016), pp. 151-160

Persistent link: https://www.econbiz.de/10011418380

An application of European Customer Satisfaction Index (ECSI) in business to business (B2B) context

Askariazad, Mohammad Hossein; Babakhani, Nazila - In: The journal of business & industrial marketing 30 (2015) 1, pp. 17-31

Persistent link: https://www.econbiz.de/10010526576

E-loyalty is not all about trust, price also matters : extending expectation-confimation theory in bookselling websites

Valvi, Aikaterini C.; West, Douglas C. - In: Journal of electronic commerce research : JECR 14 (2013) 1, pp. 99-123

Persistent link: https://www.econbiz.de/10009766265

Extent of managerial IT use, learning routines, and firm performance : a structural equation modeling of their relationship

Maiga, Adam S.; Nilsson, Anders; Jacobs, Fred A. - In: International journal of accounting information systems 14 (2013) 4, pp. 297-320

Persistent link: https://www.econbiz.de/10010234081

Experiential value, relationship quality, and customer loyalty in full-service restaurants : the moderating role of gender

Jin, Naehyun Paul; Line, Nathaniel D.; Goh, Ben - In: Journal of hospitality marketing & management 22 (2013) 7/8, pp. 679-700

Persistent link: https://www.econbiz.de/10010241616

Customer's relative loyalty: an empirical examination

Roy, Sanjit Kumar; Butaney, Gul T. - In: Journal of strategic marketing 22 (2014) 3, pp. 206-221

Persistent link: https://www.econbiz.de/10010384773

Effect of perceived service quality on customer satisfaction in hospitality industry : Gronroos’ service quality model development

Zaibaf, Mehdi; Taherikia, Fariz; Fakharian, Meysam - In: Journal of hospitality marketing & management 22 (2013) 5/6, pp. 490-504

Persistent link: https://www.econbiz.de/10010127364

Service quality and satisfaction in the banking sector

Fatima, Johra Kayeser; Razzaque, Mohammed Abdur - In: International journal of quality & reliability management 31 (2014) 4, pp. 367-379

Persistent link: https://www.econbiz.de/10010341329

Online purchase determinants of loyalty : the mediating effect of satisfaction in tourism

Pereira, Hélia Gonçalves; Salgueiro, Maria de Fátima; … - In: Journal of retailing and consumer services 30 (2016), pp. 279-291

Persistent link: https://www.econbiz.de/10011473227