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Examining the impact of service quality : a meta-analysis of empirical evidence

Carrillat, François A.; Jaramillo, Fernando; Mulki, Jay P. - In: Journal of marketing theory and practice 17 (2009) 2, pp. 95-110

Persistent link: https://www.econbiz.de/10003827786

Explicating customer orientation's influence on frontline employee satisfaction

Briggs, Elten; Jaramillo, Fernando; Noboa, Fabrizio - In: The service industries journal 35 (2015) 3, pp. 133-151

Persistent link: https://www.econbiz.de/10011296301

Salesperson ambidexterity and customer satisfaction : examining the role of customer demandingness, adaptive selling, and role conflict

Agnihotri, Raj; Gabler, Colin B.; Itani, Omar S.; … - In: The journal of personal selling & sales management : JPSSM 37 (2017) 1, pp. 27-41

Persistent link: https://www.econbiz.de/10011690128

Building customer relationships while achieving sales performance results : is listening the holy grail of sales?

Itani, Omar S.; Goad, Emily A.; Jaramillo, Fernando - In: Journal of business research : JBR 102 (2019), pp. 120-130

Persistent link: https://www.econbiz.de/10012103945

Meta-analyses in sales research

Johnson, Jeff S.; Jaramillo, Fernando - In: The journal of personal selling & sales management : JPSSM 37 (2017) 2, pp. 134-152

Persistent link: https://www.econbiz.de/10011734623

Between a rock and a hard place : seizing the opportunity of demanding customers by means of frontline service behaviors

Itani, Omar S.; Jaramillo, Fernando; Paesbrugghe, Bert - In: Journal of retailing and consumer services 53 (2020), pp. 1-11

Persistent link: https://www.econbiz.de/10012171888

Salesperson resistance to change: an empirical investigation of antecedents and outcomes

Jaramillo, Fernando; Mulki, Jay Prakash; Onyemah, Vincent; … - In: International Journal of Bank Marketing 30 (2012) 7, pp. 548-566

Purpose – The purpose of this paper is to investigate why salespeople resist change and the impact of resistance to change on customer responsiveness and performance outcomes. Design/methodology/approach – Survey responses derived from 233 salespeople from three large financial institutions...

Persistent link: https://www.econbiz.de/10014760058